Endpoint Management Specialist

Lorien; Belfast City District; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Pension and life assurance

Training and development

Qualifications support

Career progression

Job summary

Lorien is seeking an experienced Endpoint Management Specialist in Belfast on a hybrid basis (1-2 days in the office) to join our End User Services team.

You will manage the full Windows device lifecycle, deliver deployments and security controls, support BAU and projects, and collaborate with multiple technical teams to ensure high-quality service.

Qualifications

• Experience in an Endpoint Management/EUC role within a large enterprise.
• Strong knowledge of Windows device lifecycle processes.
• Excellent written and verbal communication.
• Ability to work across multiple technical teams.

Responsibilities

• Support and enhance enterprise endpoint management platforms.
• Manage Windows device lifecycle from build to retirement.
• Deliver software deployments, endpoint security controls, and patch compliance.
• Act as escalation point for endpoint incidents and troubleshooting.
• Support platform upgrades and service improvement initiatives.
• Identify opportunities to automate endpoint management processes.
• Create technical documentation, runbooks, and knowledge articles.
• Execute system test plans for changes and releases.
• Collaborate with teams to ensure high-quality service delivery.

Skills

Endpoint management

Troubleshooting

Communication

Collaboration

Tools

Altiris

Intune

SCCM

Job description

Belfast (Hybrid – 1-2 days per week in the office)

We're looking for an experienced Endpoint Management Specialist to join a growing End User Services team supporting a large-scale enterprise environment. This is a fantastic opportunity to work with modern endpoint technologies, manage the full Windows device lifecycle, and contribute to both BAU support and exciting infrastructure projects.

Key Responsibilities

• Support, maintain, and enhance enterprise endpoint management platforms.
• Manage the complete Windows device lifecycle, including build, deployment, patching, upgrades, and retirement.
• Deliver software deployments, endpoint security controls, vulnerability remediation, and patch compliance.
• Act as a technical escalation point for endpoint-related incidents and troubleshooting.
• Support platform upgrades, change initiatives, and service improvement projects.
• Identify opportunities to automate and optimise endpoint management processes.
• Produce and maintain technical documentation, runbooks, and knowledge articles.
• Create and execute system test plans for change and release activities.
• Collaborate with technical and service teams to ensure high-quality service delivery.

Skills & Experience

• Proven experience in an Endpoint Management, EUC, or similar technical support role within a large enterprise environment.
• Strong hands-on experience with Altiris (highly desirable), Microsoft Intune, and/or Microsoft Configuration Manager (SCCM).
• Excellent knowledge of Windows endpoint management and device lifecycle processes.
• Strong troubleshooting and root cause analysis skills.
• Good understanding of TCP/IP networking, including VLANs, proxies, firewalls, and subnets.
• Experience supporting both BAU operations and project delivery.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across multiple technical teams.

What's on Offer?

• Hybrid working (1-2 days per week in the Belfast office)
• 23 days annual leave, increasing with service, plus the option to purchase additional leave
• Company pension and life assurance
• Excellent training and career development opportunities
• Professional qualifications and learning support
• A collaborative and supportive working environment with genuine career progression

If you're passionate about endpoint technologies and want to work in a large enterprise environment where you can make a real impact, we'd love to hear from you.