Endpoint Management & Security Product Owner

The Methodist Church in Britain; Swansea, Carmarthen; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

35 days annual leave + 8 bank holidays

Staff benefits

University closure days

Job summary

University of Wales Trinity Saint David seeks a senior, hands-on Windows and Apple engineering lead to manage endpoint services across Windows, macOS, iOS and iPadOS. You will line-manage the Windows and Apple engineering team and set cross-platform standards.

The role combines technical leadership with incident escalation, security controls, and continual service improvement, working with stakeholders and driving automation and self-service initiatives. Visa sponsorship may be possible.

Qualifications

• Senior leadership experience in managing enterprise endpoint services.
• Strong incident resolution and escalation skills.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Lead the management, security and ongoing development of the university's endpoint services.
• Line manage and provide technical leadership to the Windows and Apple engineering team.
• Manage Windows, macOS, iOS and iPadOS devices across Intune, Configuration Manager and Jamf.
• Translate strategy into delivery and coordinate service improvements.
• Establish cross-platform standards and oversee endpoint security controls.
• Act as senior escalation point for complex incidents and coordinate teams to resolve them.
• Drive continual service improvement and automation initiatives.
• Engage with stakeholders across technical and non-technical domains.

Skills

Leadership

Incident resolution

Communication

Security best practices

Tools

Microsoft Intune

Configuration Manager

Jamf

Job description

This senior, hands-on post leads the Windows and Apple engineering team at University of Wales Trinity Saint David, reporting to the Head of Endpoint & Digital Support Systems. The work covers managing and securing the university's staff and student devices across Windows, macOS, iOS and iPadOS, using Intune, Configuration Manager and Jamf. The role combines line management and technical leadership with setting cross-platform standards and acting as senior escalation for complex incidents. Deep Microsoft or Apple endpoint experience is wanted, and visa sponsorship may be possible.

What the job involves

• Lead the management, security and ongoing development of the university's endpoint services
• Line manage and provide technical leadership to the Windows and Apple engineering team
• Manage Windows, macOS, iOS and iPadOS devices across Intune, Configuration Manager and Jamf
• Translate strategy into delivery and coordinate service improvements
• Establish cross-platform standards
• Oversee endpoint security controls, including encryption, patching, anti-malware, configuration baselines and vulnerability management
• Act as senior escalation point for complex incidents and coordinate teams to resolve them
• Drive continual service improvement
• Support the evolution of the endpoint environment through automation, standardisation and self-service
• Engage with technical and non-technical stakeholders

Experience

• Substantial experience managing enterprise endpoint services
• Experience of technical leadership, team management and incident resolution

Skills & knowledge

• Expertise in Microsoft Intune and Configuration Manager, or Apple endpoint management using Jamf
• Endpoint security, device lifecycle management and service improvement
• Communicating effectively with technical and non-technical stakeholders

Nice to have

• Experience across both Microsoft and Apple environments
• Relevant technical certifications
• ITIL
• Enterprise print management
• Higher education experience

What’s offered

• 35 days' annual leave, plus 8 bank holidays and 4 university closure days pro rata
• Staff benefits, details on the university jobs page
• Flexibility for hybrid working