Endoscopy Booking Co-ordinator

Transformationunitgm; Swansea; On-site; GBP 24,000 - 27,000; Full time

Job summary

An excellent opportunity for a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board has arisen. The successful candidate will provide patient-centered services, including referral management and appointment scheduling, ensuring high-quality patient care in a collaborative environment.

Qualifications

• Experience of Waiting List Management is essential.
• Evidence of working as a team member.

Responsibilities

• Booking patients for procedures; coordinating patient attendances.
• Ensuring adherence to the Waiting List Policy.
• Troubleshooting session issues with multidisciplinary teams.

Skills

Communication

Organisational

Education

NVQ Level 3 or equivalent experience

Evidence of IT skills

Job description

Main area Endoscopy Grade Band 3 Contract Permanent Hours 37.5 hours per week (Full time / Part time) Job ref 130-AC104-0625

Employer Swansea Bay University Health Board Employer type NHS Site Singleton Hospital Town Swansea Salary £24,433 - £26,060 per annum pro rata Salary period Yearly Closing 01/07/2025 23:59

Band 3

Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An excellent opportunity has arisen for a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board. The position is primarily based at Singleton Hospital, with occasional cover required at the other two units located at Neath Port Talbot Hospital and Morriston Hospital.

The successful candidate will join a team dedicated to delivering a high-quality service to patients and service users. The Endoscopy booking team is responsible for providing an efficient, patient-centred service, including referral management, appointment scheduling, and waitlist coordination.

The post holder should demonstrate the ability to work independently and possess strong communication and organisational skills. They will support the Service Support Manager in the efficient day-to-day operations of the department, including coordinating and planning appropriate staffing coverage for all team roles. Additionally, they will ensure that all tasks are completed to the required standards and in compliance with Health Board policies.

Main duties of the job

Booking Patients for an Endoscopy Procedure along with undertaking a telephone Pre-Assessment and communicating any issues with
the MDT.

Ensuring patients selected for admission are contacted in accordance with the Waiting List Policy

Cover Reception as required

Adhere to Swansea Bay Health Board RTT and cancer pathways

Troubleshooting endoscopy session issues with multidisciplinary teams

Liaise with Morriston Cardiac team regarding pacemaker and defibrillator patients

Regular validation of endoscopy referrals

Liaise with outside agencies i.e. prison, language line etc.

Liaise closely with key staff including Consultant Medical Staff, Medical Secretaries, Clinical Service Managers, Day Surgery Unit and Ward staff, Pre-Assessment staff and Information staff.

Liaise with Bowel Screening services

Ensure Endoscopy capacity is fully utilized, use knowledge to prioritize patient’s pathway.

Pre-Assessment of patients, establishing any medical conditions that may affect Endoscopy procedure and ensure safe discharge arrangements are made, informing Medical and nursing teams if you have assessed any problems.

Carry out audits as Requested and Activity Data

Ensure waiting list validation is carried out on an on-going basis.

Ensuring patients are managed in accordance with the HB Booking Policy.

Working for our organisation

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person specification

Qualifications & Knowledge

• NVQ Level 3 or equivalent experience
• Evidence of IT skills

Experience

• Experience of Waiting List Management is essential.
• Evidence of working as a team member

Aptitude and abilities

• Excellent communication skills and maintain confidentiality
• Accurately input data and transfer information from one system to another. Work on own initiative but understanding when to seek advice
• Knowledge of EMS computer system

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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