Endoscopy Booking Co-ordinator

NHS; Swansea; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join the NHS as a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board. This role involves managing patient bookings, ensuring effective communication among medical staff, and optimizing appointment scheduling in a rewarding healthcare environment. Ideal for candidates with strong communication skills and experience in waiting list management, this position offers an engaging workplace committed to high-quality patient care.

Qualifications

• NVQ Level 3 or equivalent experience required.
• Experience in Waiting List Management is essential.
• Excellent communication skills and confidentiality maintenance necessary.

Responsibilities

• Booking patients for Endoscopy procedures and managing the waiting list.
• Coordinating day-to-day operations and staffing of the Endoscopy department.
• Liaising with multidisciplinary teams to resolve scheduling issues.

Skills

Communication

Organizational skills

Data entry

Education

NVQ Level 3 or equivalent experience

IT skills

Tools

EMS computer system

Job description

An excellent opportunity has arisen for a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board. The position is primarily based at Singleton Hospital, with occasional cover required at the other two units located at Neath Port Talbot Hospital and Morriston Hospital.

The successful candidate will join a team dedicated to delivering a high-quality service to patients and service users. The Endoscopy booking team is responsible for providing an efficient, patient-centred service, including referral management, appointment scheduling, and waitlist coordination.

The post holder should demonstrate the ability to work independently and possess strong communication and organisational skills. They will support the Service Support Manager in the efficient day-to-day operations of the department, including coordinating and planning appropriate staffing coverage for all team roles. Additionally, they will ensure that all tasks are completed to the required standards and in compliance with Health Board policies.

Main duties of the job

Booking Patients for an Endoscopy Procedure along with undertaking a telephone Pre-Assessment and communicating any issues withthe MDT.

Ensuring patients selected for admission are contacted in accordance with the Waiting List Policy

Cover Reception as required

Adhere to Swansea Bay Health Board RTT and cancer pathways

Troubleshooting endoscopy session issues with multidisciplinary teams

Liaise with Morriston Cardiac team regarding pacemaker and defibrillator patients

Regular validation of endoscopy referrals

Liaise with outside agencies i.e. prison, language line etc.

Liaise closely with key staff including Consultant Medical Staff, Medical Secretaries, Clinical Service Managers, Day Surgery Unit and Ward staff, Pre-Assessment staff and Information staff.

Liaise with Bowel Screening services

Ensure Endoscopy capacity is fully utilized, use knowledge to prioritize patient's pathway.

Pre-Assessment of patients, establishing any medical conditions that may affect Endoscopy procedure and ensure safe discharge arrangements are made, informing Medical and nursing teams if you have assessed any problems.

Carry out audits as Requested and Activity Data

Ensure waiting list validation is carried out on an on-going basis.

Ensuring patients are managed in accordance with the HB Booking Policy.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications & Knowledge

• NVQ Level 3 or equivalent experience
• Evidence of IT skills

Experience

• Experience of Waiting List Management is essential.
• Evidence of working as a team member

Aptitude and abilities

• Excellent communication skills and maintain confidentiality
• Accurately input data and transfer information from one system to another. Work on own initiative but understanding when to seek advice
• Knowledge of EMS computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,433 to £26,060 a yearper annum pro rata