End User Support Engineer (229)

Maven; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior End User Support Engineer to enhance employee productivity through effective technology solutions. In this dynamic role, you'll manage desktop computing installations, oversee application management, and provide top-notch support for both Windows and Linux environments. This position offers opportunities for professional growth while working closely with diverse teams to resolve IT issues. With a focus on collaboration and continuous learning, you will play a key role in ensuring that all employees have the tools they need to succeed. Join a forward-thinking company that values innovation and employee well-being.

Benefits

Group pension plan

Annual discretionary bonus

Catered breakfast, lunch, and snacks

25 days of annual leave

Casual dress code

Private healthcare and life insurance

Cycle-to-work scheme

Monthly company events

Private gym access

Qualifications

• Experience supporting Windows and Linux desktop environments.
• Knowledge of deployment platforms like PDQ, SCCM, MDT.

Responsibilities

• Manage installation and configuration of desktop computing solutions.
• Provide escalation-level support for Windows and Linux desktop environments.
• Mentor team members and keep inventory of office IT equipment current.

Skills

Windows Support

Linux Support

Scripting (PowerShell, Python)

Networking (DHCP, DNS)

Microsoft Office (Excel)

Customer Support

Attention to Detail

Multitasking

Tools

PDQ

SCCM

MDT

VMware Horizon

Job description

Senior End User Support Engineer

Our Core Infrastructure team is a diverse group of technologists focused on improving the resiliency, scalability, visibility, usability, and supportability of Maven's technology systems.

The End User Support team manages the user experience at Maven, overseeing technology and facilities to enhance productivity. This includes responsibility for the office and desktop environment, video conferencing systems, telephony, and more.

The End User Support Engineer ensures Maven's employees have the necessary tools to be successful and productive. You will lead in configuring desks, relocating employees, setting up new desktops, and maximizing the use of Maven's technology tools. As the first line of support for IT issues, you will coordinate with the Core Infrastructure and development teams to resolve user requests and maintain productivity. This role offers growth opportunities into leadership positions in a dynamic environment.

Responsibilities

1. Manage installation and configuration of desktop computing solutions
2. Oversee application management, including configuration and version control
3. Provide escalation-level support for Windows and Linux desktop environments
4. Coordinate technology setups for new hires and role changes
5. Maintain AV and video conferencing technology across the office
6. Update procedural documentation, such as Linux deployment and user onboarding guides
7. Keep inventory of office IT equipment current
8. Configure telephones, printers, and other office technology
9. Collaborate with external vendors and suppliers as needed
10. Mentor team members

What we're looking for

• Experience supporting Windows and Linux desktop environments
• Familiarity with Linux in an Active Directory integrated environment
• Knowledge of deployment platforms like PDQ, SCCM, MDT
• Proficiency in scripting languages such as PowerShell or Python
• Experience with Microsoft Office, especially Excel
• Ability to multitask and prioritize effectively
• Basic networking knowledge: DHCP, DNS, cabling standards, etc.
• Exceptional attention to detail
• Willingness to learn new skills
• Strong customer support skills
• Experience with virtual desktops (VMware Horizon preferred) is a plus

What we can offer you

• Competitive salary
• Group pension plan
• Annual discretionary bonus
• Catered breakfast, lunch, and snacks
• 25 days of annual leave
• Casual dress code
• Private healthcare and life insurance
• Cycle-to-work scheme
• Monthly company events
• Private gym access