End User Device Specialist (Apple)

Warwick; Coventry; Hybrid; GBP 36,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

Learning and development opportunities

Discounts on products and services

Onsite childcare facilities

Flexible working

Job summary

The End User Device Specialist (Apple) at Warwick will help operate, support and continually improve the University's Apple end-user computing environment, covering macOS, iOS and iPadOS devices used across teaching, research and professional services.

You will work across the Apple device lifecycle, including enrolment, configuration, application delivery, OS updates, security and troubleshooting, using Jamf Pro and Apple School Manager to deploy and manage devices securely and efficiently.

Qualifications

• Experience supporting Apple devices in a large/complex environment.
• Good understanding of macOS and Apple device management, incl. enrolment, config profiles, app deployment, OS updates and troubleshooting.
• Experience with Jamf Pro, Apple School Manager, ADE, shell scripting and app packaging is valuable.

Responsibilities

• Operate, support and continually improve the University's Apple end-user computing environment.
• Manage device enrolment, configuration, app delivery, OS updates, security and compliance.
• Use Jamf Pro and Apple School Manager to deploy and manage devices securely and efficiently.
• Collaborate with the End User Devices team and develop knowledge across other endpoint technologies.
• Identify opportunities to automate and improve processes in device management.

Skills

Apple device management

macOS

iOS/iPadOS

Device lifecycle

Troubleshooting

Tools

Jamf Pro

Apple School Manager

Automated Device Enrolment

Shell scripting

Application packaging

Job description

Select how often (in days) to receive an alert:

Job Title: End User Device Specialist (Apple)

Reference: 565

Department: IDG - IO - End User Products Portfolio

Contract Type:Indefinite

Hours: Full-time (1.0 FTE)

Full time Salary Range: £36,320.00- £46,970.00 per annum

About the Role

The End User Device Specialist (Apple) will help operate, support and continually improve the University's Apple end-user computing environment, supporting macOS, iOS and iPadOS devices used across teaching, research and professional services.

You will work across the Apple device lifecycle, including device enrolment, configuration, application delivery, operating system updates, security, compliance and troubleshooting.

Using technologies such as Jamf Pro and Apple School Manager, you will help ensure Apple devices can be deployed and managed securely, consistently and efficiently.

You will work closely with colleagues across the wider End User Devices team, contributing your Apple expertise while also developing knowledge across other endpoint technologies and services.

This is a hands-on technical role with opportunities to improve existing processes, introduce automation and contribute to the future development of the University's Apple device-management services.

For details on the experience and skills required, please refer to the job description (link here) .

About You

You will have practical experience supporting or managing Apple devices, ideally within a large or complex environment.

You should have a good understanding of macOS and Apple device management, with experience in areas such as device enrolment, configuration profiles, application deployment, operating system updates and troubleshooting.

Experience with Jamf Pro, Apple School Manager, Automated Device Enrolment, shell scripting and application packaging would be particularly valuable.

You will enjoy investigating technical problems and finding practical ways of improving the user experience and making device management more efficient.

You will be comfortable working collaboratively with other technical specialists, documenting solutions and sharing your knowledge with colleagues.

You do not need to know every technology we use. We are looking for someone with strong Apple technical knowledge, good problem-solving skills and an enthusiasm for developing their skills as our endpoint services evolve.

About the Department

The End User Devices team within the Information and Digital Group is responsible for the technologies and services that enable staff and students to use university-managed devices securely and effectively.

The team supports a large and diverse endpoint estate spanning Windows, macOS, iOS/iPadOS and Linux, using modern management platforms and automation to deliver secure, reliable and user-focused services.

You will join a multi-skilled engineering team working across areas including device management, operating system deployment, application delivery, endpoint security, automation and the ongoing development of modern device-management services.

For the Apple estate, you will help develop and improve services based around technologies such as Jamf Pro and Apple School Manager, while working closely with colleagues responsible for Microsoft Intune, Windows and Linux platforms.

The team is continuing to modernise its approach to endpoint management, giving you the opportunity to influence how our Apple services evolve rather than simply maintaining an established service.

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here .

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

Disclosure & Barring Service (DBS)

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).

We expect all employees, volunteers, and partners to share our commitment to safeguarding.

Right to Work in the UK

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