End User Compute Support Technician

The University of Manchester; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading university in Manchester is seeking an End User Compute Support Technician to join their IT Services team. This role involves maintaining IT Teaching Clusters and ensuring high availability of PCs for educational purposes. Candidates should have good communication skills, an interest in IT, and the ability to work flexible hours. The position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Generous annual leave allowance

Pension scheme membership

Well-being programme

Learning and development opportunities

Season ticket loans for public transport

Cycle to Work Scheme

Staff discounts on products and services

Qualifications

• Good communication skills, particularly with other team members.
• Ability to move replacement PCs across campus.
• Interest in starting a career in IT.

Responsibilities

• Maintain the University’s IT Teaching Clusters.
• Ensure maximum availability of working PCs.
• Participate in projects to refresh the cluster environment.

Skills

Communication

Teamwork

Problem Solving

Job description

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End User Compute Support Technician, Manchester

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Client:

The University of Manchester

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b93f9af2ae2b

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

The Team

Cluster Support provides a range of IT support services throughout the largest campus University in Northwest Europe, coordinating activities across service requests, incident management, and project activity such as moving into new buildings and ensuring the Cluster desktop estate is fit for purpose in a wide range of environments, from offices to lab spaces and delivers value across all academic and business activities.

The Role

You will be working as part of a team that will be dedicated solely to maintaining the University’s IT Teaching Clusters. We operate a swap-out process to ensure the maximum availability of above 95% working PCs for the start of the day’s teaching. During out-of-term times, you will be involved in projects to maintain the cluster environment, refreshing the computers and monitors, as well as building new and dismantling old clusters. To provide such a comprehensive service to the University, we will need End-User Compute Technicians who are able to work early- and/or late shifts. The shift patterns are as follow on a rotation basis:

Early shift 6am to 2pm

Standard shift 9am to 5pm

Late shift 12noon to 8pm

The Person

The successful candidate should be able to demonstrate:

• Good communication skills, particularly with other team members and the team that monitors for faults across the IT estate.
• Ability to move replacement PCs to locations across campus.
• An interest in starting a career in IT and a desire to learn about the management of a large complex IT estate.

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.