End-to-End Repair Claims Advisor

ACTIVATE GROUP LIMITED; Huddersfield; On-site; GBP 27,000; Full time

Job summary

A growing customer service company in Huddersfield seeks a Repair Management Customer Advisor to manage vehicle claims from start to finish. Responsibilities include liaising with repairers, handling calls, and ensuring service levels are met. The role requires resilience, excellent communication, and problem-solving skills. Offering a competitive salary of £26,208 per annum and various benefits including 33 days of holiday and health cash plans. Join a leader in vehicle repairs and enjoy a supportive work environment.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts

Birthday surprise

Qualifications

• Excellent customer service skills for a market leading customer journey.
• Strong problem-solving abilities and a positive attitude.
• Ability to manage own workload effectively in a fast-paced environment.

Responsibilities

• Manage vehicle claims from instruction to completion.
• Handle inbound and outbound calls to stakeholders.
• Update and maintain information in systems accurately.
• Ensure all service level agreements are met.

Skills

Resilient attitude

Excellent customer service skills

Problem solving skills

Ability to handle high volume of calls

Written and verbal communication skills

Time and workload management

Experience in fast-paced environment

Experience in insurance and claims industry

Tools

Avant Groups bespoke software

Job description

A growing customer service company in Huddersfield seeks a Repair Management Customer Advisor to manage vehicle claims from start to finish. Responsibilities include liaising with repairers, handling calls, and ensuring service levels are met. The role requires resilience, excellent communication, and problem-solving skills. Offering a competitive salary of £26,208 per annum and various benefits including 33 days of holiday and health cash plans. Join a leader in vehicle repairs and enjoy a supportive work environment.