Employment Support Worker

Citizens Advice Sandwell & Walsall; Oldbury; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading charity is seeking an Employment Support Worker to provide tailored support to young people aged 16 to 25. The role involves conducting assessments, delivering employability training, and offering ongoing support to help individuals overcome barriers to employment. Join a supportive team dedicated to making a positive impact in the community.

Benefits

Generous Holiday Allowance

Competitive Pension Scheme

Volunteering Day

Flexible Working Options

Health & Wellbeing Support

Qualifications

• Work directly with young people aged 16 to 25.
• Conduct comprehensive assessments to identify needs.

Responsibilities

• Design and deliver employability skills training.
• Provide ongoing support throughout the young person's journey.
• Manage a caseload and maintain accurate records.

Skills

Networking

Financial Literacy

Employability Skills Training

Education

Relevant Qualification

Job description

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Our Aim, Vision & Values

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our Aim, Vision & Values

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our Aim

• To provide the advice people need for the problems they face
• To improve the policies and practices that affect peoples lives
  
  

Our Vision

We will enable individuals and families in need by providing quality advice and advocacy. We constantly expand our partnerships and stakeholder network to strengthen our ability to influence policy and command change for the good of the community. We have highly trained professional teams that have the knowledge and skills to make the biggest positive impact.

Our Values

• We make a positive difference to the community
• We develop the knowledge of our people and are a learning organisation
• We celebrate individual and collective achievements that we can build on
• We embrace diversity and stand up for equality
  
  

Overview Of Citizens Advice

• Were local and were national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
• Were here for everyone.Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we wont turn people away.
• Were listened to and we make a difference.Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
  
  

The Citizens Advice service is made up of Citizens Advice the national charity and a network of around 300 local Citizens Advice members.

We have a network ofindependent charities, delivering services from

• over 600 local Citizens Advice outlets
• over 1,800 community centres, GPs surgeries and prisons
  
  

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

The role

Hours: 37 hrs per week

Salary: £24,500 per annum

Contract:Fixed Term until the 31st March 2026

Location:Sandwell

Closing Date:Wednesday 21st May 2025 @ 11:59pm

Job Purpose

To work directly with young people aged 16 to 25 on a one-to-one basis, providing tailored support to help them overcome challenges and achieve their goals. This role involves conducting comprehensive assessments to identify each individuals needs, aspirations, and any personal, social, or systemic barriers that may be preventing them from engaging in education, training, volunteering, or employment opportunities.

Key Responsibilities

• To design and deliver employability skills training including job search CV writing, interview skills and work ethics
• To provide continued support throughout the young persons journey including longer term in-work support and to promote independence and confidence in the young person enabling them to undertake assigned meaningful work
• Manage a caseload, providing ongoing support to young people both through 1-1 and group engagement
• Provide financial literacy support through the completion of benefit checks, budgeting sheets, referrals where needed to more specialist services, for example health and wellbeing services and debt
• Keep abreast of all training, volunteering and employment opportunities in order to support young people to make informed decisions around their future goals and aspirations
• Have regular contact (using a case work approach) with those you are supporting and take reasonable steps to reestablish contact if this is lost
• To have a knowledge of safeguarding issues relating to young people
• To ensure that casework records are maintained in accordance with the projects policies and procedures
• To evaluate the support provided to each young person pre and post intervention.
  
  

Learning, Development & Training

• Keep abreast of current research and national developments and how this may affect the young person
• Have a positive attitude towards self development
• Attend team meetings, supervision and training when required
• The nature of this post will require flexibility to meet the needs of young people, entailing some work outside normal office hours
  
  

Networking

• To network and attend promotional events, raising awareness of the project and building partnership links with those organisations that play a role in the young persons work journey
• To develop close and effective working relationships with key agencies to identify the needs of young people and the barriers they face
• To liaise with other agencies, especially training, volunteering, post 16 education, and employment, taking reasonable steps to ensure the young person makes use of such services and opportunities
  
  

Operational duties

• Further the aims of Citizens Advice Sandwell & Walsall and its activities by working within all agreed policies
• Maintain accurate and up-to-date written records of contact with the young person
• Be responsible for ensuring that all Child & Adult Protection Policies are adhered to and concerns are raised in accordance with these policies
• Provide monitoring information as required
• To ensure that CA Sandwell & Walsalls Equal Opportunity policy and anti-discriminatory strategies are integrated into all aspects of case work
• The duties as outlined in this job description are not exhaustive and may change from time to time due to the changing nature of the working environment. You are expected to carry out all appropriate tasks necessary to meet the needs of the services or as may be requested by your line manager
  
  

What We Give Our Colleagues

We value all our colleagues and offer asupportive culturewithin a charity setting that is committed to social justice. All of our roles attract a rewarding remuneration package with excellent terms including:

• Generous Holiday Allowance Enjoy26 daysof annual leave, plus bank holidaysand an extra day off to celebrate your birthday!Your entitlement increases to31 daysafter 5 years of service and33 daysafter 10 years
• Secure your future with our competitivepension scheme
• Volunteering Day Take one fully paid day per year to support a cause youre passionate about
• All paid staff are eligible to apply for aBlue Light Cardgiving you access to amazing discounts on shopping, dining, travel, entertainment, and more.
• We conductannual pay reviewsto ensure fair and competitive pay
• Flexible Options for flexible working to support work-life balance
• Health & Wellbeing Support Access to an Employee Assistance Programme (EAP)
• Training programs, funding forprofessional qualifications, or personal development opportunities
• We offer a number ofinclusive policiesdesigned to cater to the diverse needs of our colleagues. Some of the policies we offer include:
  
  

Carers Policy Unpaid carers will be entitled to paid leave entitlement of up to 3 working days and 5 days unpaid leave every 12 months

Menopause Policy Providing guidance and support for those experiencing menopause, ensuring a comfortable and respectful work environment

Trans Inclusion Policy Committing to an inclusive workplace for all gender identities, with clear support and resources for trans employees

How To Apply

If you would like to apply for this position, please submit an application form detailing your suitability in relation to the person specification. Send your application by 11:59 pm on Wednesday 21st May 2025.

If you require any adjustments or support to help you with your application, please dont hesitate to contact us.

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

We appreciate your interest in this opportunity and wish you all the best with your application!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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