Employment Support Adviser

CXK; Hastings; On-site; GBP 26,000 - 27,000; Full time

Job summary

CXK Hastings is seeking a Hub Assistant to provide a welcoming first contact for young people, visitors, partners and employers accessing the Hastings Youth Hub. You will help identify visitors' needs and connect them with the right staff and services, while supporting job searching, CVs, online applications and digital skills development.

You will also coordinate appointments and activities, maintain attendance and records, and assist with day-to-day hub operations.

Responsibilities

• Welcome young people, visitors, partners and employers, identify the purpose of their visit and connect them with the appropriate support.
• Provide practical employment support through job searching, CV development, online applications, interview preparation and access to digital services.
• Support young people to use the Hub’s open-access IT facilities safely, confidently and effectively.
• Coordinate and support appointments, workshops, drop-ins, employer events and partner activities, providing visitors with accurate information about available opportunities.
• Maintain accurate attendance, visitor and participant records and support the collection of outcomes, feedback and satisfaction information.
• Undertake follow-up contact with participants to monitor progression, confirm sustained outcomes and encourage continued engagement.

Job description

Salary: £25,875-£26,262 per annum (depending on experience)

Location: CXK Hastings (5 days a week onsite)

Contract: Permanent, Full Time, 37 hours per week

Reports to: HastingsYouth Hub Manager

Job Purpose:

• Provide a welcoming and inclusive first point of contact for young people, visitors, partners and employers accessing the Hub.
• Engage with visitors to understand their needs, provide initial employment support and connect them with appropriate staff, activities and partner services.
• Support participants with job searching, CVs, applications, digital skills and access to online employment and support services.
• Coordinate appointments, drop-ins and activities, while maintaining accurate attendance, participant and follow-up records.
• Support the effective day-to-day operation of the Hub and provide front-of-house assistance to participants accessing CXK’s wider employment and youth services.

Main duties and responsibilities:

• Welcome young people, visitors, partners and employers, identify the purpose of their visit and connect them with the appropriate support.
• Provide practical employment support through job searching, CV development, online applications, interview preparation and access to digital services.
• Support young people to use the Hub’s open-access IT facilities safely, confidently and effectively.
• Identify visitors’ immediate needs and signpost or refer them to relevant CXK services, partner organisations, activities and specialist support.
• Coordinate and support appointments, workshops, drop-ins, employer events and partner activities, providing visitors with accurate information about available opportunities.
• Maintain accurate attendance, visitor and participant records and support the collection of outcomes, feedback and satisfaction information.
• Undertake follow-up contact with participants to monitor progression, confirm sustained outcomes and encourage continued engagement.
• Assist in the Manager in for the day-to-day operation of the Hub, including being responsibility of reception cover, telephone and email enquiries, room bookings and oversight of shared facilities.
• Work closely with colleagues delivering youth employability and supported employment services to ensure visitors experience coordinated support and effective handovers.
• Maintain a welcoming, inclusive and safe environment, complying with safeguarding, data protection, equality, health and safety and CXK procedures.
• Act as a key holder for the building and liaise with CXK’s Head Office teams as required to support the safe and smooth running of the Hub.
• Undertake any other reasonable duties that may be required from time to time. The duties may be changed and/or varied to meet changing circumstances at the discretion of CXK management.

All appointees will be subject to an enhanced DBS Check.