Employment Specialists

Richmond and Wandsworth Councils; Twickenham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

40 days annual leave including Bank H0

Flexible working

Generous pension plan

Job summary

Richmond and Wandsworth Councils is recruiting Employment Specialists to deliver Trailblazer Life Reworked across the boroughs. You will manage a caseload of participants, provide person-centred support, and collaborate with referral partners and health practitioners to promote employment opportunities and holistic wellbeing.

The role focuses on supporting economically inactive residents, promoting inclusion, and traveling across the boroughs to engage with employers and local services.

Qualifications

• Experience delivering person-centred support to help residents progress toward employment.
• Ability to manage a caseload and support multiple clients.
• Strong recording and notes keeping across CRM and Microsoft apps.
• Excellent written and verbal communication with diverse groups.
• Experience engaging with employers to promote opportunities and inclusive practices.

Responsibilities

• Caseload management and personalised support for participants.
• Work with referral partners and health practitioners to provide holistic support.
• Maintain accurate records using CRM and Microsoft tools.
• Promote employment opportunities and inclusion with employers.

Skills

Caseload management

Employer engagement

Communication

Record keeping

Problem solving

IT systems

CRM use

Tools

CRM

Microsoft 365

Job description

A fantastic opportunity has risen in our Work Match Employment Delivery team to recruit a new team of Employment Specialists to deliver Trailblazer Life Reworked programme across the boroughs of Richmond and Wandsworth. This programme is targeted at supporting residents who are economically inactive towards pursuing their life goals and career aspirations. The new Trailblazer team will work alongside our Connect to Work team, sharing information and resources as there is an overlap with some client groups and referrers. You will manage a caseload of participants where you will deliver person-centred support, aligned with their life goals and career aspirations. You will also be working with referral partners to promote the benefits of employment and working with health practitioners to provide holistic support for your participants. You will be enthusiastic and passionate about helping people overcome their barriers in finding training opportunities, building confidence and find meaningful employment that betters their health and lives. The people you will be supporting will be 'economically inactive'. Your work will also include promoting diversity and inclusion in the workplace by directly engaging with employers. This is a community-based role where you are required to travel throughout the boroughs of Richmond and Wandsworth. Work Match are recruiting a new team to deliver The Trailblazer Life Reworked programme in it's second year of delivery. The programme gives residents the support, guidance, and opportunities required to progress towards employment. That's anything from learning new skills, boosting confidence and finding a job. Trailblazer is different because it brings skills and employment support together in one place. We work closely with local GPs, social prescribers, and community services to make sure residents can access the right support in Richmond and Wandsworth.

• Caseload management - You will be managing a caseload of participants and providing personalised support to each individual.
• Performance and quality - You must be able to follow strict processes of service delivery and be familiar in working towards contractual targets and KPIs.
• Employer Engagement - You will be approaching employers directly to seek vacancies, promote equality and inclusion and discuss adjustments for your caseload of participants.
• Record keeping - This role requires excellent and detailed recording of casenotes, forms, plans and requires extensive use of our CRM and Microsoft apps.
• Referral partners - You will be working with referral partners in promoting our service and identifying individuals suitable for our service.
  Knowledge and experience of supporting others to achieve life goals and employment outcomes.
• Outstanding communication skills as you will be engaging with various client groups and businesses at all levels.
• Problem-solving skills, helping participants overcome their barriers.
• Proficiency of IT systems and experience of using Microsoft apps and CRM essential.
• benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.