Employment Specialist – Connect to Work

Richmond and Wandsworth Councils; Twickenham; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

Richmond and Wandsworth Councils are seeking an Employment Specialist to join the Trailblazer Life Reworked programme across the boroughs of Richmond and Wandsworth. You will manage a caseload of participants, delivering person-centred support aligned with their life goals and career aspirations.

You will work with referral partners and health practitioners to provide holistic support for your participants, promoting diversity and inclusion in the workplace.

Qualifications

• Knowledge and experience of supporting others to achieve life goals and employment outcomes.
• Outstanding communication skills with diverse client groups and businesses.
• Problem-solving skills to help participants overcome barriers.
• Proficiency with IT systems and experience using Microsoft Apps and CRM.

Responsibilities

• Caseload management with personalised support.
• Follow processes to meet service delivery targets and KPIs.
• Engage with employers to promote opportunities and inclusivity.
• Maintain thorough case notes and use CRM/database tools.

Skills

Life goals guidance

Clear communication

Problem solving

IT & CRM proficiency

Tools

Microsoft Apps

CRM systems

Job description

Employment Specialist – Trailblazer

£38,841 - £47,067

Fixed Team Until 30/03/2029

Full-time

Community based - London Boroughs of Richmond and Wandsworth

Objective of role A fantastic opportunity has risen in our Work Match Employment Delivery team to recruit a new team of Employment Specialists to deliver Trailblazer Life Reworked programme across the boroughs of Richmond and Wandsworth. This programme is targeted at supporting residents who are economically inactive towards pursuing their life goals and career aspirations. The new Trailblazer team will work alongside our Connect to Work team, sharing information and resources as there is an overlap with some client groups and referrers.You will manage a caseload of participants where you will deliver person-centred support, aligned with their life goals and career aspirations. You will also be working with referral partners to promote the benefits of employment and working with health practitioners to provide holistic support for your participants. You will be enthusiastic and passionate about helping people overcome their barriers in finding training opportunities, building confidence and find meaningful employment that betters their health and lives. The people you will be supporting will be ‘economically inactive’. Your work will also include promoting diversity and inclusion in the workplace by directly engaging with employers. This is a community-based role where you are required to travel throughout the boroughs of Richmond and Wandsworth.

Trailblazer is different because it brings skills and employment support together in one place. We work closely with local GPs, social prescribers, and community services to make sure residents can access the right support in Richmond and Wandsworth.

About the role

• Caseload management – You will be managing a caseload of participants and providing personalised support to each individual.
• Performance and quality - You must be able to follow strict processes of service delivery and be familiar in working towards contractual targets and KPIs.
• Employer Engagement – You will be approaching employers directly to seek vacancies, promote equality and inclusion and discuss adjustments for your caseload of participants.
• Record keeping – This role requires excellent and detailed recording of casenotes, forms, plans and requires extensive use of our CRM and Microsoft apps.
• Referral partners – You will be working with referral partners in promoting our service and identifying individuals suitable for our service.

Essential Qualifications, Skills and Experience

• Knowledge and experience of supporting others to achieve life goals and employment outcomes.
• Outstanding communication skills as you will be engaging with various client groups and businesses at all levels.
• Problem-solving skills, helping participants overcome their barriers.
• Proficiency of IT systems and experience of using Microsoft apps and CRM essential.

Closing Date: 22nd November 2026

Shortlisting Date: 27th November 2026

Interview Date: 9th December 2026

Test/Presentation: Case study and computer literacy assessment

Secondment All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

We may close this vacancy early once a sufficient number of applications has been received.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

• 40 days annual leave (including Bank Holidays)
• flexible working
• a generous pension plan