Employment Specialist – Connect to Work

London Borough of Richmond Upon Thames; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Better Service Partnership is recruiting for a community-based Employment Specialist to deliver the Trailblazer Life Reworked programme across Richmond and Wandsworth. You will support residents who are economically inactive, helping them set life goals and pursue employment through partnerships with health practitioners and referral partners.

You will travel across the boroughs delivering person-centred support, promoting inclusion, and engaging with employers to create

Qualifications

• Knowledge and experience of supporting others to achieve life goals and employment outcomes.
• Outstanding communication skills with diverse client groups and businesses at all levels.
• Problem-solving skills, helping participants overcome their barriers.
• Proficiency of IT systems and experience of using Microsoft apps and CRM essential.

Responsibilities

• Caseload management - manage a caseload of participants with personalised support.
• Performance and quality - follow processes and work toward contractual targets and KPIs.
• Employer engagement - approach employers to seek vacancies and discuss adjustments for caseload.
• Record keeping - maintain casenotes, forms, plans; extensive use of CRM and MS apps.
• Referral partners - work with partners to promote services and identify suitable participants.

Skills

Caseload management

Communication skills

Problem-solving

IT systems/MS CRM

Job description

The following content displays a map of the jobs location - Wandsworth, London

Location (Please use London or Greater London):

Closing Date:

22/11/2026

Job Category:

Human Resources

Directorate:

Chief Executive

Business Area:

CED - Chief Executive's Group

About Us

Full-time

Community based - London Boroughs of Richmond and Wandsworth

Objective of role

A fantastic opportunity has risen in our Work Match Employment Delivery team to recruit a new team of Employment Specialists to deliver Trailblazer Life Reworked programme across the boroughs of Richmond and Wandsworth. This programme is targeted at supporting residents who are economically inactive towards pursuing their life goals and career aspirations. The new Trailblazer team will work alongside our Connect to Work team, sharing information and resources as there is an overlap with some client groups and referrers.

You will manage a caseload of participants where you will deliver person-centred support, aligned with their life goals and career aspirations . You will also be working with referral partners to promote the benefits of employment and working with health practitioners to provide holistic support for your participants. You will be enthusiastic and passionate about helping people overcome their barriers in finding training opportunities, building confidence and find meaningful employment that betters their health and lives. The people you will be supporting will be 'economically inactive'. Your work will also include promoting diversity and inclusion in the workplace by directly engaging with employers. This is a community-based role where you are required to travel throughout the boroughs of Richmond and Wandsworth.

Work Match are recruiting a new team to deliver The Trailblazer Life Reworked programme in it's second year of delivery. The programme gives residents the support, guidance, and opportunities required to progress towards employment. That's anything from learning new skills, boosting confidence and finding a job. Trailblazer is different because it brings skills and employment support together in one place. We work closely with local GPs, social prescribers, and community services to make sure residents can access the right support in Richmond and Wandsworth.

About the role

• Caseload management - You will be managing a caseload of participants and providing personalised support to each individual.
• Performance and quality - You must be able to follow strict processes of service delivery and be familiar in working towards contractual targets and KPIs.
• Employer Engagement - You will be approaching employers directly to seek vacancies, promote equality and inclusion and discuss adjustments for your caseload of participants.
• Record keeping - This role requires excellent and detailed recording of casenotes, forms, plans and requires extensive use of our CRM and Microsoft apps.
• Referral partners - You will be working with referral partners in promoting our service and identifying individuals suitable for our service.

Essential Qualifications, Skills and Experience

• Knowledge and experience of supporting others to achieve life goals and employment outcomes.
• Outstanding communication skills as you will be engaging with various client groups and businesses at all levels.
• Problem-solving skills, helping participants overcome their barriers.
• Proficiency of IT systems and experience of using Microsoft apps and CRM essential.

Closing Date:

22nd November 2026

Shortlisting Date:

27th November 2026

Interview Date

9th December 2026

Test/Presentation: Case study and computer literacy assessment

Secondment

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognizing that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.