Employment Coordinator

Somerset-Council-1; Taunton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days’ annual leave

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Enhanced DBS check

Job summary

Somerset Council is seeking an Employment Coordinator to join the Connect to Work team in Somerset. You will be the first point of contact for participants, coordinating referrals, supporting access to services and maintaining accurate records to help people progress into employment.

You will work closely with Employment Specialists, build relationships with partners, and support workshops and engagement activities, contributing to positive outcomes for residents seeking work.

Qualifications

• Strong communication and interpersonal skills; ability to build rapport with diverse people.
• Caring, empathetic and person-centred approach to supporting others.
• Experience supporting customers, clients, service users, patients, students, or members of the public.
• Good organisational skills; manage competing priorities, maintain accurate records, meet deadlines.
• Confidence using Microsoft Office and other digital systems to record and manage information.
• Ability to work collaboratively with colleagues, partners and external organisations.
• Proactive, solution-focused approach to helping people achieve positive outcomes.

Responsibilities

• Act as the first point of contact for programme participants, managing referrals and eligibility checks.
• Help participants access the right support, training and services.
• Work with Employment Specialists to monitor progress and outcomes.
• Maintain accurate records and update programme information digitally.
• Liaise with partners and service providers to improve access to opportunities.
• Support delivery of workshops, drop-in sessions and participant engagement activities.
• Signpost participants to the most appropriate support where needed.

Skills

Communication skills

Interpersonal skills

Empathy

Organisational skills

Microsoft Office

Digital record-keeping

Collaboration

Proactive problem-solving

Tools

Microsoft Office

Job description

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Hours: Full time, 37 hours per week

Contract: This is a fixed term contract until 31 March 2030

Are you organised, compassionate and passionate about helping people achieve their goals?

Join our Connect to Work team and play a vital role in supporting Somerset residents to access the right employment support, overcome barriers, and move closer to sustainable work.

You don't need previous employment support experience to be successful in this role. We recognise that valuable skills can be gained in many different settings and welcome applications from people with transferable experience and a genuine commitment to helping others.

About the Role

As an Employment Coordinator, you'll be the first point of contact for people joining the Connect to Work programme. Working closely with Employment Specialists, you'll help assess referrals, coordinate support, maintain accurate records, and ensure participants are connected to the services that best meet their needs. You'll play a key role in helping people navigate services, build confidence, overcome barriers, and take positive steps towards employment.

How You'll Make a Difference

• Act as the first point of contact for programme participants, managing referrals and eligibility checks.
• Build positive relationships with participants and help them access the right support, training and services.
• Work alongside Employment Specialists to monitor participant progress and outcomes.
• Maintain accurate records and update programme information using digital systems.
• Liaise with partners, community organisations and service providers to improve access to support opportunities.
• Support the delivery of workshops, drop-in sessions and other participant engagement activities.
• Ensure participants are signposted to the most appropriate support where needed.

What You'll Bring

• Strong communication and interpersonal skills, with the ability to build rapport and trust with a wide range of people.
• A caring, empathetic and person-centred approach when supporting individuals facing barriers or challenges.
• Experience supporting customers, clients, service users, patients, students or members of the public.
• Good organisational skills and the ability to manage competing priorities, maintain accurate records and meet deadlines.
• Confidence using Microsoft Office and other digital systems to record and manage information.
• The ability to work collaboratively with colleagues, partners and external organisations.
• A proactive, solution-focused approach and a commitment to helping people achieve positive outcomes.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days’ annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• This role offers flexible and hybrid working arrangements to support a healthy work-life balance.
• This role is subject to an Enhanced DBS check.
• If you currently work for Somerset Council and would like to consider this as a secondment opportunity, please speak to your manager before applying via our internal SuccessFactors careers page.
• Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.