Employment and Skills Mentor

onlyFE; Telford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Telford College is seeking an Employment & Skills Mentor to support young people aged 16–24 through the Youth Hub. You will manage a caseload, provide personalised employability support, and help with CVs, interviews and job searches to secure progression into employment, apprenticeships or further education.

The role focuses on building confidence, removing barriers, and delivering one-to-one and group activities, while collaborating with DWP Work Coaches, employers and community organisations.

Qualifications

• Experience working in employability, recruitment or progression-focused roles.
• Experience supporting individuals into employment, education or training outcomes.
• Experience managing a caseload and working to targets/KPIs.
• Experience delivering one-to-one support/mentoring.
• Experience delivering group sessions, workshops or job clubs.
• Experience of outreach/community-based engagement.

Responsibilities

• Manage a caseload of participants with regular contact to drive engagement and progression.
• Deliver regular one-to-one mentoring sessions to support participants into employment, education or training.
• Plan and deliver group-based employability sessions, including job clubs and workshops.
• Provide practical employability support: CV writing, applications, interview prep and mock interviews.
• Support progression into employment, apprenticeships or further education.
• Help participants overcome barriers: confidence, mental health, housing, finances and related challenges.
• Deliver outreach across the community, including hub activity, sign-up days and events.

Skills

Caseload management

One-to-one mentoring

Group-based sessions

Outreach/Community engagement

Target/KPI experience

Education

Level 2 English & Maths

Job description

Employment & Skills Mentor

£31,174

Fixed Term - 37 hours

About The Role

As an Employment and Skills Mentor, you will play a key frontline role in the launch and delivery of Telford College’s new Youth Hub, based within the Skills Shop in Telford Town Centre.

The Youth Hub provides dedicated support to young people aged 16–24, helping them take positive steps towards employment, apprenticeships, education and training. You will work directly with young people, managing a caseload and providing practical, personalised employability support tailored to their individual goals and circumstances.

Your role will include building confidence and motivation, identifying and overcoming barriers to progression, developing CV and interview skills, supporting job searches and applications, and connecting young people with employers, vacancies, work experience, apprenticeships and training opportunities.

This is a proactive, people-focused and outcomes-driven role for someone who can build positive relationships, inspire and motivate young people, and help them turn their aspirations into realistic and achievable next steps.

Support will be delivered through a combination of one-to-one mentoring, group activities, outreach and partnership working, including close collaboration with DWP Work Coaches, employers and community organisations. At the heart of the role is a clear focus on helping young people achieve sustainable employment and long-term progression.

Key Responsibilities

• Manage a caseload of participants, maintaining regular contact to drive engagement and progression
• Deliver regular structured one-to-one sessions to support participants into employment, education or training
• Plan and deliver group-based employability sessions, including job clubs, workshops and skills sessions
• Deliver practical employability support including:
• CV writing and applications
• Interview preparation and mock interviews
• Job search and digital job matching
• Support progression into:
• Employment
• Apprenticeships
• Further education or
• Provide support to participants with in-work development, helping them to sustain long‑term employment.
• Identify and support participants to overcome barriers including:
• Confidence and motivation
• Mental health and wellbeing
• Housing, financial and social challenges
• Deliver outreach activity across the community, including targeted areas and priority groups
• Support engagement in hub activity through attendance at:
• Jobcentre Plus sign‑up days
• Community venues and events
• Recruitment and engagement sessions

Skills, Knowledge & Expertise

SKILLS AND EXPERTISE

• Experience of working in employability, recruitment or progression-focused roles
• Experience supporting individuals into employment, education or training outcomes
• Experience managing a caseload and working to targets/KPIs
• Experience delivering one-to-one support/mentoring
• Experience delivering group sessions, workshops or job clubs
• Experience of outreach/community-based engagement

Qualifications & Training

• Level 2 (or equivalent) in English and Maths
• Relevant … 
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