Employee Services Manager (12 months FTC)

Ibstock Plc; Ibstock; Hybride; GBP 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Life assurance

Pension with matched contributions up

Employee Assistance Programme (EAP)

Share Save scheme eligibility

Retail discounts platform

Career progression

Résumé du poste

Ibstock PLC, a British brick and building products manufacturer, seeks an Employee Services Manager on a 12-month fixed-term contract to lead the Employee Services & Administration team for around 1,800 colleagues across the UK.

You will own the full employee lifecycle administration, drive process improvements, ensure data quality and align with payroll and broader People teams. Hybrid working available across UK locations.

Qualifications

• Experience leading an HR administration, employee services or shared services team.
• Strong understanding of administration processes across the employee lifecycle.
• Experience using HR information systems and MS Office applications.
• Excellent attention to detail and data quality with a customer-focused approach.

Responsabilités

• Lead and develop the Employee Services & Administration team.
• Oversee day-to-day lifecycle administration (contracts, onboarding, changes, leaves, leavers, etc.).
• Ensure accuracy, service levels and timely responses; act as escalation point.
• Maintain data quality across HR systems and conduct regular audits.
• Produce routine reports to support decision-making and service improvements.
• Drive standardisation, automation and digitalisation of processes.

Connaissances

People management

HR administration

Data governance

HRIS systems

MS Office

Reporting

Process improvement

Communication skills

Formation

CIPD Level 3/5 (advantage)

Outils

HRIS systems

Microsoft Office

Description du poste

Employee Services Manager (12 months FTC)

Employee Services Manager - Fixed Term Contract - 12 months

Lead a key People service, strengthen employee administration and make a positive difference for approximately 1,800 colleagues across our UK business.

The opportunity

We are looking for an experienced and customer-focused Employee Services Manager to lead our Employee Services & Administration team. Reporting to the Head of Employee Services, you will take ownership of a key People service supporting approximately 1,800 employees across our UK locations.

You will lead a small team responsible for delivering accurate, efficient and consistent administration across the full employee lifecycle, while improving processes, maintaining high-quality HR data and ensuring our service meets the needs of managers and employees. You will work closely with the Head of Employee Services, Partners supporting managers, Payroll and colleagues across the wider People team.

What you’ll do

• Lead, motivate and develop the Employee Services & Administration team, setting clear objectives and supporting individual and team performance.
• Manage the day-to-day delivery of employee lifecycle administration, including recruitment documentation, contracts, onboarding, employee changes, probation, benefits, family leave, leavers, references and HR correspondence.
• Ensure work is completed accurately, consistently and within agreed service levels.
• Act as the escalation point for complex employee queries.
• Maintain high standards of data quality across HR systems, including regular audits and effective record management.
• Produce routine reports and management information to support decision-making and service improvement.
• Review and improve People administration processes, identifying opportunities for standardisation, automation and digitalisation.
• Develop and maintain procedures, guidance and process documentation.
• Ensure People administration complies with employment legislation, data protection requirements and Company policies.
• Support internal and external audits by providing accurate records and documentation.
• Build strong working relationships across the business and deliver a responsive, professional service to managers and employees.
• Contribute to People projects, organisational changes, annual reward processes, policy implementation and the introduction of new technologies and ways of working.

What you’ll bring

• Experience of leading or supervising an HR administration, employee services or shared services team.
• A good understanding of administration processes across the employee lifecycle.
• Experience of using HR information systems and Microsoft Office applications.
• Strong organisational and planning skills, with the ability to prioritise competing workloads and meet deadlines.
• Excellent attention to detail and a strong focus on accuracy and data quality.
• A customer-focused approach and experience of delivering against service standards.
• Excellent written and verbal communication skills.
• Experience of producing management information and reports.
• Strong problem-solving skills, with evidence of identifying and implementing process improvements.

It would be great if you also have

• Experience in a manufacturing or multi-site organisation.
• Experience of supporting payroll processes.
• Experience of implementing HR systems or new technologies.
• Experience of managing data protection and HR record requirements.
• A CIPD Level 3 or Level 5 qualification, or equivalent experience.

This is an excellent opportunity to take ownership of an essential People service, lead a valued team and improve how we support colleagues and managers across the business. You will have genuine scope to strengthen processes, increase consistency and help shape more efficient and digitally enabled ways of working.

What you’ll get

• Competitive salary, rewarding your skills and experience.
• Hybrid working, where appropriate to the role.
• Life assurance
• Pension scheme with employer contributions matched up to 10%.
• Full access to our Employee Assistance Programme for you and your family, including Digicare+ provided by Aviva.
• Share Save scheme eligibility.
• Access to a high-street retail discounts platform.
• Personal development and career progression opportunities.

Why Ibstock?

Ibstock PLC is a British manufacturer of clay bricks and concrete products. We are a team of more than 1,800 innovators, makers and engineers helping to shape Britain’s built environment. With more than 200 years of history, we create smart and sustainable building products and solutions and remain committed to a net-zero future. Our values of care, teamwork and courage guide how we work, support one another and deliver for our customers.

At Ibstock, we believe in rewarding talent and treating people fairly. We are committed to diversity and inclusion and recruit based on merit, experience and potential.