Employee Relations Specialist - FTC to 31 March 2027

WTW; Ipswich; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Income protection

Health assessments

Pension scheme (matched up to 10%)

Hybrid working

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle to work

Dental cover

Optical cover

Critical illness protection

Job summary

WTW in the United Kingdom is seeking an Employee Relations Specialist to support end-to-end ER case management across Health, Wealth and Career, Risk and Broking, and Corporate segments. You will develop strong relationships with managers and HR colleagues to resolve issues while ensuring policy and legal compliance.

Role requires up-to-date employment law knowledge, ability to coach managers, and capability to drive ER projects and training.

Qualifications

• Proven HR experience with focus on Employee Relations and policy coaching.
• Knowledge of TUPE, mergers and acquisitions, and collective consultation.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Discretion, confidentiality, and ability to work with limited supervision.

Responsibilities

• Provide end-to-end ER case management for disciplinary actions, performance issues, grievances, absences and exits.
• Build trusted relationships with managers and HR colleagues to identify and resolve ER issues.
• Keep HR policies and employment law knowledge up to date and advise on best practices.
• Provide project management support and data analysis to identify ER trends and ensure regulatory compliance.
• Guide line managers on meeting conduct and documentation to ensure fair processes.
• Identify training opportunities to foster a constructive ER culture and support broader HR priorities.
• Support ER team during peak periods and cross-functional HR initiatives.
• Collaborate with ER Lead to flag cases with potential regulatory conduct concerns.

Skills

Employee relations

HR policies

Coaching managers

MS Office

Discretion & confidentiality

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Role Description

Reporting to the Head of Employee Relations – GB the Employee Relations Specialist will support across all of the WTW segments [Health, Wealth and Career (HWC), Risk and Broking (R&B) and Corporate] in providing an end‑to‑end employee relations case management for employee relations issues, helping to ensure a fair and consistent approach that aligns with organisational policies and procedures.

The Role

• Provide effective case management of issues such as disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations.
• Develop strong and consultative relationships with managers, leaders and other HR colleagues as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution.
• Ensure HR and employment law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
• Provide project management support and data analysis/review to identify ER trends and ensure TUPE and redundancy projects are completed consistently and efficiently with required due diligence and within required time frames.
• Ensure Line Managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded.
• Identify and drive ideas and training programmes to foster a constructive employee relations culture to achieve a business that is fair, respectful and consistent.
• Provide other support as needed within the Employee Relations team for projects and peak capacity periods as well as broader HR team priorities.
• Work with the Employee Relations Lead to identify any employment relations cases that have potential regulatory conduct rule breaches.

Qualifications

• Proven experience within a Human Resources function with a focus on Employee Relations, HR policies/processes and coaching of managers.
• Strong knowledge of general human resources policies and procedures and employment law including TUPE, mergers and acquisitions and collective consultation.
• Proficiency in MS Office i.e., Excel, Word, PowerPoint.
• Bachelor’s degree preferred.
• Handles all matters with discretion and maintains the highest level of confidentiality of all information at all times.
• Demonstrates strong critical thinking skills, being highly efficient and able to work with limited supervision in a virtual environment.
• Creative problem solver and ability to manage through ambiguity.
• Strong collaboration and influencing skills including verbal and written communication.
• Organised, highly motivated and demonstrates agility and ability to manage multiple priorities in a fast‑paced environment.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].