Employee Relations Specialist - 12 month FTC

nando's; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as an Employee Relations Specialist in London. In this strategic role, you will collaborate with key stakeholders to ensure effective management of employee relations, enhancing both compliance and employee engagement. If you have a strong background in HR advisory and ER case management, this opportunity offers a dynamic environment with a focus on continuous improvement and culture building.

Qualifications

• Experience managing complex ER cases.
• Strong stakeholder management background.
• Willingness to travel within the UK.

Responsibilities

• Manage complex ER cases including grievances and disciplinary investigations.
• Coach managers on ER handling and compliance.
• Develop relationships with stakeholders to enhance ER practices.

Skills

Strong relationship management

Influencing skills

Communication skills

Coaching

Problem-solving

Education

Experience in ER or HR advisory roles

Knowledge of UK employment law

Job description

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Employee Relations Specialist - 12 month FTC, London

Client: Nando's

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ddd385b35a63

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Salary up to: Competitive

Overall Purpose:

The Employee Relations Specialist will build strong business partnerships to deliver ER solutions aligned with company objectives and contribute to key initiatives to enhance processes, capabilities, and overall Nandoca experience.

• Act as a partner within the Nando’s People Operations Team, ensuring compliance, ethics, and soundness in all employee relations (ER) matters.
• Focus on proactively advising and supporting leaders in managing employee relations effectively, fostering a high-performance culture, identifying opportunities, and mitigating risks.
• Promote behaviours that embody Compass culture and the 14 brilliant shifts.

Key Stakeholders:

• Regional Directors
• Regional Managing Directors
• Head of People (Operations and CS)
• People Partners
• Managers in Operations and Central Support
• Key CS functions – Risk, Health & Safety, Payroll

Key Responsibilities:

Strategic ER Support:

• Serve as a trusted advisor to line managers, providing expert ER guidance aligned with business objectives.
• Develop relationships with stakeholders to influence ER practices.
• Identify ER trends and implement solutions to improve engagement and retention.
• Contribute to strategic decisions, balancing commercial and legal considerations.

Employee Relations Case Management:

• Manage complex ER cases, including grievances, disciplinary investigations, performance, and misconduct.
• Lead on complex ER cases, ensuring risk mitigation and fairness.
• Guide on settlements, COT3 agreements, and liaise with legal counsel.
• Advise on tribunal claims and coordinate with external legal support and ACAS.

Training, Coaching & Capability Building:

• Coach managers in ER handling, developing capabilities.
• Deliver ER training on topics like discrimination, absence, investigations, and performance.
• Create toolkits, templates, and guidance materials.

Compliance & Continuous Improvement:

• Stay updated with employment law and case law, translating into practical guidance.
• Enhance ER policies to align with values and legal requirements.
• Identify and implement process improvements.
• Ensure accurate documentation and record-keeping.

Additional Responsibilities:

• Support HR in formal meetings, coaching, and notes.
• Collaborate with external bodies like UK Visas and Immigration and Occupational Health.
• Support wellbeing initiatives and employee programs.

Required Skills & Competencies:

Partnering & Influence:

• Strong relationship management and influencing skills.
• Commercial mindset with a focus on balancing needs.
• Ability to build trust across levels.

Employee Relations Expertise:

• Knowledge of employment law, case law, HR best practices.
• Experience managing complex ER cases.
• Risk assessment and decision-making skills.

Communication & Coaching:

• Excellent communication skills.
• Ability to coach and deliver training.
• Confident presentation skills.

Resilience & Adaptability:

• Work under pressure and manage priorities.
• Adapt to change and ambiguity.
• Proactive problem-solving approach.

Previous Experience & Qualifications:

• Experience in ER or HR advisory roles, with high-volume case management.
• Strong stakeholder management background.
• Knowledge of UK employment law.
• Willingness to travel within the UK.

This role summary outlines core responsibilities and requirements but may evolve based on business needs and priorities.

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