Employee Relations Service Delivery Team Advisor

PwC; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in professional services seeks an Employee Relations Service Delivery Team Advisor in Manchester. This role involves resolving employee issues through effective advice on policies and managing disciplinary processes. Candidates should possess strong communication skills, a passion for technology, and be adept at working both independently and as part of a team.

Benefits

Flexible working arrangements

Private medical cover

24/7 virtual GP access

Volunteering days

Qualifications

• Experience with case management systems preferable.
• Proficient in software applications.
• Ability to assimilate information quickly.

Responsibilities

• Manage end-to-end disciplinary and investigation processes.
• Provide employee relations advice on health/wellbeing policies.
• Handle health and wellbeing cases and non-complex appeals.

Skills

Strong written communication

Strong oral communication

Attention to detail

Ability to work under pressure

Curiosity for new technologies

Teamwork

Tools

Case management systems

Software applications

Job description

Employee Relations Service Delivery Team Advisor, Manchester

Client: PwC

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 45278ca8a297

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

The role

Demonstrate knowledge of key employee relations policies and interpret them to offer pragmatic, commercial advice on employee relations matters to enable stakeholders to resolve employee issues.

Experience with case management systems is preferable for recording activities; coaching can be provided, so willingness to develop these skills is desirable.

What your days will look like:

1. Manage end-to-end disciplinary and investigation processes, including conducting witness interviews, collating findings, and producing reports. Support disciplinary chairs and employees through related procedures.
2. Provide employee relations advice on health/wellbeing policies and practices.
3. Handle health and wellbeing cases, including occupational health referrals and income protection activities.
4. Manage non-complex appeals, such as disciplinary warnings appeals.

This role is for you if:

• Can work effectively under pressure without compromising standards.
• Possess strong written and oral communication skills, with a customer-focused mindset and excellent attention to detail.
• Have a passion for learning new technology and taking personal responsibility for staying curious about new developments.
• Can work with multiple data sources and assimilate information quickly.
• Are capable of working independently and as part of a team.
• Remain curious and challenge existing employment policy interpretations to promote continuous improvement.
• Proficient in the use of software applications.

We offer benefits such as flexible working arrangements, private medical cover, 24/7 virtual GP access, volunteering days, and more.