Employee Relations Senior Lead

Fidelity Information Services, LLC; Greater London; On-site; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Career development

Fintech innovation

Diversity and inclusion

Professional growth

Community involvement

Job summary

Fidelity Information Services, LLC in London is seeking an Employee Relations (ER) Advisor Specialist to support line managers with UK employee relations, ensuring fair handling of disciplinary, grievance and performance matters.

You will lead investigations, manage consultations (TUPE and redundancy), oversee terminations, and deliver ER training for managers, all while protecting confidentiality in a fast-paced fintech setting.

Qualifications

• Conflict resolution and negotiation skills.
• Strong knowledge of UK employment law.
• Problem solving with a solution-focused mindset.
• Empathy and excellent interpersonal skills.
• Active listening and clear written communication.
• Organisational and data analysis abilities.
• Cross-functional teamwork and flexibility.

Responsibilities

• Provide expert guidance to management on employee relations matters including disciplinary, performance, grievance and flexible working.
• Conduct investigations into HR-related grievances and ethics cases, recommending actions.
• Manage TUPE and redundancy consultations (collective and individual).
• Handle sensitive, involuntary terminations.
• Deliver training for managers on conflict resolution and effective communication; coach on performance management and disciplinary processes.

Job description

The future of money is being built right now. At FIS, we help the world's businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

Your key responsibilities:

As an Employee Relations (ER) Advisor Specialist you will work as a trusted advisor with line managers across the business, providing advice and guidance on UK employee relations matters in accordance with our policies and procedures, to ensure a fair and consistent approach. Key responsibilities will include:

• Guidance and Compliance: Provide expert guidance to management on employee relations matters including disciplinary, performance, grievance and flexible working, ensuring compliance with employment law and company policies.
• Investigation: Conduct thorough investigations into intricate, HR-related employee grievances and ethics cases, resolving conflicts and recommending appropriate actions.
• Consultation: Manage consultation actions such as TUPE and redundancy consultation (both collective and individual consultation).
• Terminations: Handle sensitive, in-depth, involuntary terminations.
• Training: Deliver training programs for managers on employee relations topics, such as conflict resolution and effective communication. Policy coaching for managers on performance management, disciplinary and flexible working process.

What you bring:

• ConflictResolution/Negotiation: Robust ability to mediate disputes and negotiate agreements effectively.
• Knowledge of Employment Law: Strong in-depth understanding of UK employment law.
• Problem Solving: You approach challenges with a solution-focused mindset, able to identify issues and develop effective solutions.
• Empathy: Ability to understand and share the feelings of others, fostering a supportive work environment.
• Active Listening: Excellent listening skills to fully understand and address employee concerns.
• Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively.
• Organisational Abilities: Exceptional organisational skills to manage multiple tasks and priorities efficiently.
• Strategic Oversight: Ability to provide strategic direction and oversight in employee relations matters.
• Microsoft Office Proficiency: Showing proficiency in Microsoft Office applications, such as Excel and Word.
• Confidentiality: Demonstrating an ability to work with confidential information.
• Attention to Detail: Attention to detail,analytical/reasoning,interpersonal, organisational, and problem-solving skills.
• Cross-Functional Teamwork: Ability to work effectively in a cross-functional team environment.
• Data Analysis: Ability to draw accurate conclusions from raw data.
• Interpersonal Skills: Ability to interface with all levels of employees.
• Flexibility: Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment.
• Judgment and Business Acumen: Sound judgment, business acumen, influencing skills, and proactive approach to effectively address sensitive employee issues.

What we offer you:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass