Employee Relations Officer

CWC Group; Dromore; On-site; GBP 30,000 - 50,000; Full time

Job summary

CWC Group is seeking an Employee Relations Officer to provide expert guidance on people matters, ensuring fair and compliant handling of disciplinary, grievance and wellbeing issues. You will partner with managers across the organisation to investigate, document and resolve cases while maintaining confidentiality.

You will deliver training, support absence management, and help shape policy and change initiatives. A CIPD Level 5 qualification and knowledge of GDPR are required.

Qualifications

• Experience delivering employee relations guidance and advice to managers.
• Knowledge of Northern Ireland employment law and GDPR.
• Experience conducting workplace investigations and preparing reports.
• Experience managing disciplinary, grievance and absence cases.
• Experience maintaining confidential records and compliant documentation.

Responsibilities

• Provide first-line and specialist advice to managers on employee relations matters.
• Lead and support disciplinary, grievance, capability and appeal processes.
• Conduct workplace investigations, gathering evidence, interviewing witnesses and preparing investigation reports.
• Advise managers on performance management issues and support improvement plans.
• Support managers in addressing conduct, attendance and wellbeing concerns.
• Ensure consistent application of policies and procedures across all services.
• Manage a portfolio of employee relations cases from commencement to conclusion.
• Prepare case documentation, letters, outcome reports and recommendations.
• Monitor case progress and identify emerging risks or trends.
• Escalate complex or high-risk cases appropriately.
• Support absence management procedures and occupational health referrals.
• Advise on long-term sickness, disability-related absence and reasonable adjustments.
• Promote employee wellbeing initiatives and best practice.
• Coach managers on effective people management practices.
• Deliver training workshops on employee relations topics, including disciplinary procedures, grievance management, difficult conversations, performance management.
• Ensure compliance with employment legislation in Northern Ireland.
• Maintain accurate and confidential employee records.
• Support preparation for inspections, audits and regulatory reviews.
• Contribute to policy development and policy reviews.
• Ensure GDPR compliance when handling employee information.
• Analyse employee relations trends and recommend improvements.
• Support employee engagement initiatives.
• Assist with organisational change projects and consultations.
• Promote a positive workplace culture aligned with organisational values.

Skills

Communication

Interpersonal skills

Influence and assertiveness

Organisational skills

Confidentiality

Independent working

Education

CIPD Level 5

A-Level or equivalent

Job description

The Employee Relations Officer will provide specialist employee relations support across the organisation, ensuring all people matters are managed fairly, consistently and in line with employment legislation, company policies and regulatory requirements.

The role will work closely with managers at all levels to manage disciplinary, grievance, capability, attendance, performance and conduct matters, helping to foster a positive employee experience while mitigating organisational risk.

Key Responsibilities

Employee Relations

• Provide first-line and specialist advice to managers on employee relations matters.
• Lead and support disciplinary, grievance, capability and appeal processes.
• Conduct workplace investigations, gathering evidence, interviewing witnesses and preparing investigation reports.
• Advise managers on performance management issues and support improvement plans.
• Support managers in addressing conduct, attendance and wellbeing concerns.
• Ensure consistent application of policies and procedures across all services.

Case Management

• Manage a portfolio of employee relations cases from commencement to conclusion.
• Prepare case documentation, letters, outcome reports and recommendations.
• Monitor case progress and identify emerging risks or trends.
• Escalate complex or high-risk cases appropriately.

Attendance and Wellbeing

• Support absence management procedures and occupational health referrals.
• Advise on long-term sickness, disability-related absence and reasonable adjustments.
• Promote employee wellbeing initiatives and best practice.

Manager Support and Training

• Coach managers on effective people management practices.
• Deliver training workshops on employee relations topics, including:
• Disciplinary procedures
• Grievance management
• Difficult conversations
• Performance management

Compliance and Governance

• Ensure compliance with employment legislation in Northern Ireland.
• Maintain accurate and confidential employee records.
• Support preparation for inspections, audits and regulatory reviews.
• Contribute to policy development and policy reviews.
• Ensure GDPR compliance when handling employee information.

Organisational Development

• Analyse employee relations trends and recommend improvements.
• Support employee engagement initiatives.
• Assist with organisational change projects and consultations.
• Promote a positive workplace culture aligned with organisational values.

Person Specification

Experience

• Minimum 2 years' experience in an HR or Employee Relations role.
• Experience managing disciplinary, grievance and absence cases.
• Experience conducting workplace investigations.
• Experience advising managers on employment matters.
• Experience maintaining confidential records.

Knowledge

• Strong understanding of employment law in Northern Ireland.
• Knowledge of HR best practice and employee relations principles.
• Understanding of equality, diversity and inclusion legislation.
• Understanding of GDPR requirements.

Skills

• Excellent communication and interpersonal skills.
• Strong report writing and documentation skills.
• Ability to influence and challenge constructively.
• Strong organisational and prioritisation skills.
• High level of confidentiality and professionalism.
• Ability to work independently and manage competing priorities

Qualifications

• CIPD Level 5 qualification (or working towards)
• Educated to A-Level standard or equivalent.