Employee Relations Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading HR team is seeking an Employee Relations Manager in Stoke-on-Trent to enhance employee relations and develop modern HR practices. This permanent role involves delivering ER services, managing casework, and contributing to the People & OD strategy. Ideal candidates will have a Chartered CIPD membership and experience in managing complex HR issues.

Qualifications

• Experience advising managers in unionized environments.
• Experience managing complex ER casework and organizational change.
• Professional conduct and effective communication skills.

Responsibilities

• Manage employment policies and HR casework processes.
• Provide specialist HR advice across departments.
• Coordinate informal resolutions and oversee formal HR casework management.

Skills

Strong knowledge of employment law

HR best practices

Solutions-oriented approach

Education

Chartered CIPD membership

Job description

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Employee Relations Manager, Stoke-on-Trent

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Position: Employee Relations Manager

Location: Stoke-on-Trent

Type: Permanent

The Role

Are you an experienced HR professional passionate about employee relations and fostering a fair, consistent, and people-focused workforce? We are seeking a skilled Employee Relations Manager to join our friendly HR & OD team.

This role involves delivering high-quality, customer-focused ER services, providing professional advice on employee relations matters such as disciplinary, grievance, and attendance issues. You will help improve HR policies and practices, shaping a modern approach to people management.

You will work closely with a Senior HR Advisor, HR & OD Apprentice, and external partners to support service delivery. This is an excellent opportunity to influence change, support cultural development, and contribute to our People & OD strategy.

Main Duties and Responsibilities

• Manage employment policies and casework processes
• Facilitate informal resolutions when appropriate
• Coordinate with shared service operations and RBK requirements
• Ensure governance and management of terms, conditions, and contracts
• Handle casework, including hearings related to workforce issues and mental health wellbeing
• Identify risks related to ET claims and financial exposure
• Monitor investigation timelines and escalate delays
• Support service improvement, training, and culture initiatives
• Review and develop HR policies and operational processes
• Provide specialist HR advice across departments
• Recommend improvements and identify risks and opportunities
• Oversee formal HR casework management

Skills & Experience

• Chartered CIPD membership or equivalent experience
• Experience advising managers in unionized environments
• Strong knowledge of employment law and HR best practices
• Experience managing complex ER casework and organizational change
• Professional, solutions-oriented approach

The role may require occasional flexible working with prior notice to attend events or meetings.