Employee Relations Manager

Ameriprise Financial Services, LLC; Greater London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Columbia Threadneedle Investments seeks an Employee Relations professional to provide consultation and case management across EMEA and APAC. You’ll guide HR Service Center and contribute to global ER initiatives, ensuring compliant practices that mitigate risk.

You will support policy development, data-driven ER insights, and effective stakeholder engagement while collaborating with Employment Law teams to escalate matters as needed.

Qualifications

• Strong knowledge of regional employment/labour law and regulatory requirements.
• Proven experience handling sensitive employee relations matters.
• Excellent written and verbal communication skills; able to adapt style for different audiences.
• Ability to build rapport with stakeholders and provide credible advice and recommendations.
• High degree of confidentiality and professional judgment.

Responsabilités

• Provide trusted ER guidance to HR colleagues and leaders across EMEA/APAC on sensitive matters.
• Track and manage ER cases applying employment law and policies.
• Maintain ER Case Management records with privacy compliance.
• Analyze ER data to identify trends and recommend data-driven improvements.
• Develop and communicate ER policies for EMEA/APAC, ensuring legal alignment.
• Support TUPE/redundancy processes with accurate documentation and risk mitigation.
• Coach ER/HR teams to enhance capability within the global ER function.
• Lead or contribute to cross-functional projects and process improvements.
• Report ER activity to HR Leadership and highlight emerging risks and changes.

Connaissances

Employment law

Investigative skills

Communication

Stakeholder management

Attention to detail

Confidentiality

Risk management

Digital tools

Description du poste

About Columbia Threadneedle Investments

Working at Columbia Threadneedle Investments you’ll find growth and career opportunities across all of our businesses.

We’re intentionally built to help you succeed. Our reach is expansive with a global team of 2,300 people working together. Our capability is diverse with more than 550 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients’ specific requirements. Our unwavering focus on our clients and strong financial foundation connects each of our enterprise businesses — Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.

Job Description

Where you’ll fit in & what our team goals are…

In your role you will provide Employee Relations (ER) support for EMEA and APAC regions, providing consultation, guidance and case management on a broad range of ER matters through the application of employment law knowledge, organisational policies and ER best practices.

You will be responsible for regional HR policies and ER processes, ensuring consistent, compliant and effective practices that mitigate organisational risk. Providing guidance and mentorship to HR Service Center (HRSC) to support case management and ER capability building. Contributing as part of the global ER function to cross-regional projects, process improvement and knowledge sharing.

How you’ll spend your time…

• Provide trusted advice to HR colleagues and leaders on a wide range of sensitive employee relations matters such as performance, absence, conflict resolution, flexible working, disciplinary action, terminations, grievances and other issues presenting risk to the organisation, balancing risk, fairness and organisational needs.
• Track and manage ER cases utilising knowledge of employment law and organisational policies/procedures.
• Maintain and oversee ER Case Management records for the region, ensuring adherence to privacy requirements.
• Leverage ER data/metrics to proactively identify trends within business groups, determine root causes, and provide data-driven recommendations when collaborating with HR Business Partners, leaders and key stakeholders.
• Manage the development, communication and continuous improvement of HR policies within EMEA/APAC, ensuring consistency, compliance, and alignment with business strategy and local laws/regulations. Consult with relevant stakeholders on policy interpretation issues and proactively identify enhancement opportunities.
• Manage the execution of the EMEA redundancy and TUPE processes, ensuring effective documentation and risk mitigation, timely and accurate payment and seamless employee experience. Proactively identify process improvement opportunities to resolve issues and enhance the execution of the process.
• Provide coaching and guidance to ER and HR team members to increase their employee relations knowledge and experience, supporting capability building of the global ER function.
• Lead and/or contribute to cross-functional projects and process improvement initiatives.
• Accountable for accurate regional reporting on ER activity to HR Leadership and regular updates on significant ER issues, trends and upcoming changes to employment legislation, proactively identifying emerging risks and presenting solutions.
• Work in close partnership with Employment Law team on escalating matters or seeking advice where appropriate.

To be successful in this role you will have…

• Strong working knowledge in current regional employment/labor law, legal compliance requirements, HR trends and newly-surfacing litigation/regulatory areas
• Strong investigative skills and past experience handling sensitive employee relations matters
• Strong communication skills (written and verbal), including ability to shift style to communicate effectively with different audiences
• Ability to build rapport and confidence with stakeholders and to guide and influence through the provision of credible advice and recommendations
• Attention to detail and ability to maintain a highly organized approach to work managing multiple competing deadlines
• Team-working and collaboration skills
• High degree of confidentiality, professionalism, sensitivity and discretion coupled with good judgment and decision-making skills
• Understanding of risk appetite and ability to analyze and explain recommendations/risks
• Confident using workplace technology and digital tools

If you also had this, it would be great…

• Awareness of European employment legislation

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Worker Sub Type

Permanent

Job Family Group

Human Capital

Columbia Threadneedle is a people business, and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to fostering an inclusive and performance-based culture where everyone can belong, grow, contribute and realise their potential.

Columbia Threadneedle Investments is an equal opportunity employer. We consider all qualified applicants without regard to racial or ethnic background, religion or belief, sex or gender, nationality, genetic information, age, sexual orientation, gender identity, disability, marital status, pregnancy or maternity or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to aid your participation in the application or interview process, speak to your recruiter to discuss how we can support you.