Employee Relations Manager

JAA-Jones Lang LaSalle Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle (JLL) in London is seeking an Employee Relations Manager on a 9‑month fixed term contract. You will join a small team of ER specialists, handling investigations, casework, and high‑risk projects across multiple business lines with regional scope in the UK and EMEA.

You'll provide expert guidance to HR partners and management, lead complex investigations, and support change initiatives while leveraging ER best practices.

Qualifications

• A degree or qualification in HR, employment legal, industrial / labour relations, or related field and have good knowledge of UK employment law and regulation.
• Proven and demonstratable experience managing complex ER cases including investigations, ill‑health, dismissals, appeals, and report writing.
• Training in investigations, mediation and some experience with unions and works councils.
• Strong written and verbal communication skills with attention to detail and accuracy.
• Problem‑solving capabilities and are responsive to employee concerns and conflicting needs.
• An ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations.
• Good judgment and able to articulate sound reasoning for recommendations to persuade stakeholders.
• An ability to recommend actions based on policy and practice and maintain relations with remote colleagues.

Responsibilities

• Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, workplace adjustments, dispute resolution, investigations etc, reducing reliance on third party legal advisors
• Provide support on employment legal issues including input on Tribunal litigation and other casework
• Investigate and respond to workplace complaints including complex, high‑risk, sensitive and ER cases
• Work closely with broader HR to expertly guide, support, and implement change initiatives by supporting colleagues and managers with transfers, reorganisations / restructures (including meeting information / consultation requirements), plus undertake broader project work as required
• Identify and support interventions required for the transformation of the wider function in the UK and at times across EMEA including helping establish networks within and across the region
• Partner closely with business‑line aligned HR colleagues and compliance and have significant direct interactions with business clients and colleagues in legal (internal / external) and reward including in‑country ER, US ER, and global colleagues
• Track and report on ER MI to identify ER trends, propose and implement improvements
• Define, design, and deliver ER solutions on topics including HR policies, procedures, and best practice materials to maintain compliance with country‑specific statutes, circumstances, and regulations
• Provide subject matter expertise, conduct research and partner with compliance and legal to proactively monitor and embed relevant statutory and regulatory changes
• Build organisational capability in managing ER matters by educating managers and HR colleagues in ER process, practices, and legislation
• Partner with HR and CoEs to design and facilitate the implementation of talent initiatives including engagement, diversity, and inclusion and EMEA wellbeing initiatives
• Actively participate in projects developing new ER processes and other process improvements.

Skills

ER Case Management

UK Employment Law

Investigations Training

Communication Skills

Mediation / Labour Relations

Change Management

Unions / Works Councils

Matrix Organization Experience

AI Tools in ER

Education

HR/IR degree

Tools

AI tools for ER

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

9-month Fixed Term Contract

What this job involves:

Join our team as an Employee Relations Manager in a large matrixed organisation. In this role, you will be part of a small and dynamic team of expert Employee Relations specialists, working closely with HR partners, legal, compliance, and management, covering the full range of Employee Relations responsibilities.

You’ll provide expert support and guidance, as well as managing your own investigation caseload and leading large-scale employee relations projects across all business lines, leveraging ER best practice to navigate complex and high‑risk cases. With a focus on upskilling and providing best practice guidance, this role presents a unique opportunity to make a significant impact in a thriving organisation.

What your day-to-day will look like:

• Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, workplace adjustments, dispute resolution, investigations etc, reducing reliance on third party legal advisors
• Provide support on employment legal issues including input on Tribunal litigation and other casework
• Investigate and respond to workplace complaints including complex, high‑risk, sensitive and ER cases
• Work closely with broader HR to expertly guide, support, and implement change initiatives by supporting colleagues and managers with transfers, reorganisations / restructures (including meeting information / consultation requirements), plus undertake broader project work as required
• Identify and support interventions required for the transformation of the wider function in the UK and at times across EMEA including helping establish networks within and across the region
• Partner closely with business‑line aligned HR colleagues and compliance and have significant direct interactions with business clients and colleagues in legal (internal / external) and reward including in‑country ER, US ER, and global colleagues
• Track and report on ER MI to identify ER trends, propose and implement improvements
• Define, design, and deliver ER solutions on topics including HR policies, procedures, and best practice materials to maintain compliance with country‑specific statutes, circumstances, and regulations
• Provide subject matter expertise, conduct research and partner with compliance and legal to proactively monitor and embed relevant statutory and regulatory changes
• Build organisational capability in managing ER matters by educating managers and HR colleagues in ER process, practices, and legislation
• Partner with HR and CoEs to design and facilitate the implementation of talent initiatives including engagement, diversity, and inclusion and EMEA wellbeing initiatives
• Actively participate in projects developing new ER processes and other process improvements.

Required Skills and Experience:

• A degree or qualification in HR, employment legal, industrial / labour relations, or related field and have good knowledge of UK employment law and regulation. Knowledge of ER in other countries within EMEA will be beneficial
• Proven and demonstratable experience managing complex ER cases including investigations, ill‑health, dismissals, appeals, and report writing
• Training in investigations, mediation and some experience with unions and works councils
• Strong written and verbal communication skills with attention to detail and accuracy
• Problem‑solving capabilities and are responsive to employee concerns and conflicting needs
• An ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations
• Good judgment and able to articulate sound reasoning for recommendations to persuade stakeholders
• An ability to recommend actions based on policy and practice and maintain relations with remote colleagues

Desired or preferred experience and technical skills:

• Experience of a fast‑paced matrixed organisation is helpful
• Proficiency in using AI tools for complex ER projects and case management

Location: On‑site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.