Employee Relations Manager

Certitude; Greater London; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension scheme enrolment

24-hour Employee Assistance

Paid Enhanced DBS

Eye care voucher

Travel to work loan

Cycle to work scheme

Gym membership

Tech purchase

Job summary

Certitude is hiring an Employee Relations Manager in Balham on a hybrid basis. You will lead a team delivering proactive ER support, policy advice, and early resolution to maintain positive workplace relationships.

The role focuses on reducing reactive case handling, ensuring policy compliance, and shaping a culture of fair, accountable people management across the organisation.

Qualifications

• Experience of managing and developing team members.
• Experience of leading employee relations functions within a complex organisation.
• Extensive experience managing complex and high-risk employee relations cases.
• Experience of working collaboratively with trade unions and employee representatives.
• CIPD Level 7 qualification or equivalent professional experience.
• Comprehensive and up-to-date knowledge of UK employment law.
• Ability to communicate confidently with employees, managers and senior leaders.

Responsibilities

• Lead development and embedding of a proactive employee relations strategy.
• Manage the Employee Relations team and day-to-day operations.
• Ensure legal compliance and policy alignment with best practice.
• Develop and deliver training and guidance for managers.
• Support organisational change programmes and HR policy updates.
• Provide expert ER advice to colleagues and leaders.
• Collaborate with People Team to identify workforce challenges and solutions.
• Maintain up-to-date knowledge of employment law and ER developments.

Skills

Managing team members

Leading ER in complex orgs

High-risk ER case management

Union/employee rep collaboration

UK employment law knowledge

Effective communication with leaders

Intervention and conflict resolution

Education

CIPD Level 7 or equivalent

Job description

Join the People & Culture Team as a Employee Relations Manager!

An exciting opportunity to join Certitude as a Employee Relations Manager as we continue to grow.

Salary: £55,000 per annum

Hours: 37.5 hours

Job Type: Permanent– Full time

Location: Balham, hybrid role including across Certitude locations

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Travel to work loan
• Salary sacrifice schemes available: Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Employee Relations Manager is responsible for leading and embedding a proactive employee relations strategy that promotes a culture of early resolution, fairness, accountability, and positive workplace relationships across the organisation.

The role holder will manage a team providing expert employee relations and policy advice to colleagues, managers and leaders, ensuring consistent application of employment legislation, organisational policies, and best practice. A key focus of the role is to shift the organisation from a reactive case management approach to a preventative and resolution-focused culture, where concerns are addressed early, informally where appropriate, and with a strong emphasis on restoring working relationships.

Duties will include:

• Lead the development and implementation of a positive employee relations framework that promotes early intervention, informal resolution and constructive problem-solving across the organisation.
• Champion a culture where managers are empowered and accountable for managing people issues effectively, confidently and consistently.
• Manage the day-to-day operational activity of the Employee Relations team.
• Lead the review, development and implementation of people policies and procedures to ensure legal compliance, operational effectiveness and alignment with organisational values and they reflect current legislation and best practice
• Design and deliver training, workshops and guidance materials that strengthen manager capability in handling employee relations issues.
• Coach managers to confidently address performance, conduct, attendance and workplace relationship concerns through effective conversations and early intervention.
• Provide advice to colleagues, leaders and managers regarding changes in employment law and the potential implications for organisational policy and practice.
• Partner within the People Team, and across the organisation, to identify workforce challenges and develop practical people solutions that improve organisational effectiveness and employee experience.
• Support organisational change programmes by providing specialist employee relations expertise and ensuring compliance with legal and consultation requirements.
• Maintain expert knowledge of employment legislation, employee relations best practice and developments within the wider HR profession.

About you

To be a Employee Relations Manager at Certitude, the following are essential:

• Experience of managing and developing team members.
• Experience of leading employee relations functions within a complex organisation.
• Extensive experience managing complex and high-risk employee relations cases.
• Experience of working collaboratively with trade unions and employee representatives.
• CIPD Level 7 qualification or equivalent professional experience.
• Comprehensive and up-to-date knowledge of UK employment law.
• Ability to communicate confidently with employees, managers and senior leaders.

To read more about the role and the full person specification, please click on the link on the left of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on ourwebsiteand visit ourwork for uspage. You can also learn about us through ourValues and Behaviours.

Do you want to be a Employee Relations (ER) Manager at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions, please email [e-mail]

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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