Employee Relations Advisor: Coach, Resolve & Enable

ABM; Hounslow; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

24/7 GP for you and family

Mental Health support

Get Fit Programme

Cycle to work scheme

Perks at Work discounts

Job summary

ABM is seeking an Employee Relations Advisor to provide specialist ER advice and operational case management across the UK & Ireland. You will support managers to handle people matters fairly, in line with policy and employment law.

Reporting to the Senior Employee Relations Manager, you will manage ER cases, conduct investigations, coach managers, and ensure governance, quality and timely records across client contracts. ABM offers a range of benefits and a collaborative environment.

Qualifications

• CIPD Level 5 qualified or equivalent professional experience in HR.
• Degree or equivalent professional experience in Human Resources.

Responsibilities

• Manage a portfolio of Employee Relations cases (performance, conduct, attendance, grievance, capability).
• Provide practical Employee Relations advice to managers.
• Conduct investigations and prepare investigation reports.
• Support managers through ER processes with consistency and compliance.
• Identify opportunities for early intervention and informal resolution.
• Escalate complex or high-risk matters per the operating framework.
• Coach managers through ER processes and guidance tools.
• Promote self-service and consistent policy application.
• Deliver ER support across dedicated or shared resources.
• Maintain consistent service delivery across deployment models.
• Collaborate with ER Case Coordinators for smooth case progression.
• Ensure confidentiality and professionalism at all times.

Education

CIPD Level 5 qualification

Degree or equivalent in Human Resources

Job description

ABM is seeking an Employee Relations Advisor to provide specialist ER advice and operational case management across the UK & Ireland. You will support managers to handle people matters fairly, in line with policy and employment law.

Reporting to the Senior Employee Relations Manager, you will manage ER cases, conduct investigations, coach managers, and ensure governance, quality and timely records across client contracts. ABM offers a range of benefits and a collaborative environment.