Employee Experience and People Analytics Lead

Castrol; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Castrol is seeking an experienced Employee Experience & People Analytics Lead to shape and lead its listening programs across ~6,300 employees in 40 countries. You will own the Qualtrics platform, design surveys, and translate feedback into actions that improve engagement and organisational effectiveness.

The role blends analytics, storytelling, and stakeholder advisory at the highest level. Successful candidates will bring deep expertise in employee listening, governance, and global programme

Qualifications

• Significant hands-on experience with Qualtrics or similar survey software.
• 5+ years in employee listening platforms, survey design, analytics.
• Experience building dashboards and enterprise reporting frameworks.
• Strong stakeholder management and ability to influence leaders.
• Experience in global organisations with 1,000+ employees.

Responsibilities

• Lead Castrol's employee listening capability and act as primary contact for surveys.
• Own implementation, governance, and improvement of the Qualtrics platform.
• Design and deliver engagement, pulse, lifecycle, and transformation surveys.
• Develop an employee listening strategy aligned with transformation goals.
• Provide actionable workforce insights and governance for privacy and quality.
• Present findings to senior leaders and enable data-driven decisions.

Skills

Employee listening

People analytics

Stakeholder management

Data storytelling

Advanced Excel

PowerPoint

Tools

Qualtrics

Excel

Power BI

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job Description

About the team

This is a unique opportunity to shape and lead Castrol’s employee listening and people analytics capability during a critical period of organisational transformation. As the Employee Experience & People Analytics Lead, you will act as the central expert and trusted advisor for employee listening across the business, partnering closely with senior leaders, HR Business Partners, Centres of Expertise, and transformation teams.

You will have ownership of Castrol’s employee listening platform and strategy, ensuring employee feedback is translated into meaningful action that improves engagement, culture, organisational effectiveness, and business performance. With approximately 6,300 employees across 40 countries, the role offers significant global exposure and the opportunity to influence decision-making at the highest levels.

This is a highly visible, business-facing role that goes beyond survey administration. Success will come from your ability to combine employee experience expertise, people analytics, stakeholder management, and data storytelling to help leaders make evidence-based decisions during a period of ongoing change.

Key tasks

• Lead Castrol's Employee Listening Capability
• Act as the primary point of contact for all employee listening and survey activity across the organisation.
• Own the implementation, configuration, governance, administration, and continuous improvement of the Qualtrics Employee Experience platform.
• Design and deliver a range of employee listening initiatives, including engagement surveys, pulse surveys, lifecycle surveys, moments that matter surveys, and transformation-related listening programmes.
• Develop and maintain an employee listening strategy that aligns with Castrol's transformation agenda and business objectives.
• Establish governance frameworks, survey standards, and reporting methodologies that ensure data privacy, consistency, and insight quality.
• Deliver actionable workforce insights
• Analyse employee experience, workforce, talent, and organisational data to identify trends, risks, opportunities, and areas for intervention.
• Combine multiple data sources to provide leadership with a holistic view of organisational health and workforce effectiveness.
• Support workforce planning, organisational design, talent management, employee engagement, and retention initiatives through data-driven insights.
• Identify leading indicators and predictive insights that help anticipate workforce risks and opportunities.
• Influence decision-making through reporting and storytelling
• Create executive dashboards, leadership scorecards, PowerPoint presentations, and insight packs that translate data into compelling business narratives.
• Present findings and recommendations to senior stakeholders and leadership teams.
• Facilitate action-planning discussions and workshops that help leaders convert employee feedback into meaningful organisational outcomes.
• Act as a trusted advisor, providing evidence-based recommendations on employee experience and workforce challenges.

Experience needed

• We're looking for an experienced Employee Experience, People Analytics, or Organisational Effectiveness professional who combines deep technical expertise with strong consulting and stakeholder management skills.
• Significant hands-on experience with Qualtrics or similar survey software.
• Proven experience leading or playing a major role in a full Qualtrics implementation from the ground up.
• Approximately 5+ years of experience working with employee listening platforms, survey technology, and survey design.
• Experience building dashboards, managing enterprise reporting frameworks, and generating actionable business insights.
• Strong people analytics capability, with experience turning workforce and engagement data into compelling recommendations for senior stakeholders.
• Experience operating within large, complex organisations of 1,000+ employees, ideally in global environments.
• Demonstrable experience supporting employee listening programmes across multiple countries.
• Advanced Excel and PowerPoint skills, with the ability to analyse data and communicate findings effectively.

What will make you stand out

• Experience supporting global employee populations and large-scale change or transformation programmes.
• Experience with alternative employee listening platforms such as Medallia, Peakon, Glint, InMoment, or similar technologies.
• Expertise in employee listening governance, data privacy, survey methodology, and enterprise-scale deployment.
• Strong stakeholder management skills with the ability to influence senior leaders and drive action from insights.
• Experience creating executive dashboards, scorecards, and board-level reporting.

We are particularly interested in candidates who have deployed and operated enterprise-scale employee listening programmes rather than those whose experience is limited to academic or survey administration use cases. You should be able to demonstrate how you have used employee feedback, people analytics, and business insight to influence decisions, improve employee experience, and deliver measurable organisational outcomes. Industry background is not important. We are far more interested in your expertise in employee listening, Qualtrics, people analytics, and your ability to partner with leaders to drive meaningful change.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [e-mail].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.