Employee Benefit Coordinator - Group Risk

PIB Group; Croydon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an organized Employee Benefit Coordinator in Croydon. Responsibilities include managing client renewals and supporting consultants with Group Risk products. Ideal candidates will possess relevant experience and qualifications, ensuring excellent client service and communication.

Benefits

Competitive holiday allowance

Death in Service benefit

Company pension scheme

Generous maternity and paternity leave

Flexible benefits package

Discounts on technology and services

Comprehensive learning and development framework

Support for fundraising and community work

Qualifications

• Minimum of 2 years’ experience in the Employee Benefits industry.
• Experience as a Group Risk administrator preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Manage day-to-day support for allocated clients including renewals.
• Support consultants with scheme renewals and rate reviews.
• Build relationships with clients and providers.

Skills

Organizational Skills

Client Relationship Management

Communication Skills

Administrative Skills

IT Literacy

Education

Group Risk (GR1) qualification

Healthcare (IF7) qualification

Tools

MS Word

Excel

Outlook

Job description

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Employee Benefit Coordinator - Group Risk, Croydon

Client:

PIB Group

Location:

Croydon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d0ed89ba95a2

Job Views:

37

Posted:

24.06.2025

Job Description:

Employee Benefit Coordinator - Group Risk Croydon PIB Employee Benefits Full time Permanent

We are recruiting for a highly organised Employee Benefit Coordinator to join our one of our hardworking and friendly teams in Birmingham or Croydon.

Responsibilities:

1. Responsible for the day to day support and delivery to allocated clients including the administration of client renewals and general requirements.
2. Support Consultants with the processing of scheme renewals and rate reviews for products such as Group Life Assurance, Group Income Protection and Group Critical Illness, in line with internal processes.
3. Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication.
4. Provide proactive support for ongoing client services and project-based work.
5. Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements.
6. Management of workflow within agreed internal service level agreements and processes.
7. Provide ad hoc support to day to day client queries, resolving or escalating as necessary.
8. Produce work to a high level of quality and accuracy.
9. Management of claims and medical underwriting where appropriate.
10. Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements.
11. Provide support in the preparation of employer/employee communication material (including Powerpoint presentations).
12. Support the development of internal best practice and continuous improvement.
13. Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications.

Skills and Experience:

1. A minimum of 2 years’ experience in the Employee Benefits industry.
2. Group Risk (GR1) / Healthcare (IF7) or other relevant qualifications.
3. Previous experience as a Group Risk administrator.
4. Experience dealing with various schemes and projects including, scheme renewals, market reviews etc.
5. The candidate should have excellent questioning and listening skills and the ability to communicate at all levels in a clear, concise and professional manner.
6. Highly organised and strong administrative skills with ability to prioritise own workloads and work to deadlines.
7. Ability to produce work of high accuracy and quality.
8. IT Literate - MS Word, Excel and Outlook.
9. A strong team player.
10. Positive can-do attitude.
11. Committed to learning and development.

Further information:

As well as a competitive salary we offer the following benefits:

• Competitive holiday allowance with the annual option to buy additional days.
• Death in Service benefit of x4 salary.
• Company pension scheme.
• Very generous maternity and paternity leave packages.
• A flexible benefits package which allows you to add additional benefits to your overall package.
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
• Referral schemes.
• Discounted rates on PIB products.
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.