Employability Service Manager

Aspire Recruitment; Birkenhead; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Pension

Job summary

Aspire Recruitment seeks an experienced Employability Service Manager to lead an IPS programme on the Wirral. You will guide Employment Specialists, align with commissioners and health partners, and deliver strong outcomes for people facing barriers to employment.

The role requires proven leadership in welfare-to-work or health employability services, with a focus on KPI delivery, quality, and stakeholder collaboration across Wirral and surrounding areas.

Qualifications

• Experience leading Employment Advisors or similar employability teams.
• Track record of achieving performance targets within IPS or welfare-to-work programmes.
• Experience working with commissioners, funding bodies, NHS partners or other stakeholders.
• Strong knowledge of helping individuals with health conditions or disabilities into employment.
• Proven ability to drive KPI performance and improve customer outcomes.
• Experience managing quality, compliance and contractual requirements.
• Excellent leadership, coaching and stakeholder management skills.
• Proactive, resilient and commercially aware approach to service delivery.

Responsibilities

• Lead and develop a team of Employment Specialists to deliver employment outcomes.
• Manage performance against contractual targets, KPIs, service standards and IPS Fidelity requirements.
• Support individuals with health conditions and complex barriers to move into sustainable employment.
• Build relationships with commissioners, NHS teams, referral partners and stakeholders.
• Drive a high-performance culture through coaching, quality reviews and performance management.
• Monitor service quality, customer experience and continuous improvement activities.
• Oversee operational delivery, financial performance and contractual compliance.
• Provide performance reports and service updates to senior stakeholders.

Skills

Team leadership

IPS/Employability experience

Commissioners/NHS stakeholder work

Performance management

Health barriers to employment

Coaching and coaching culture

Job description

Employability Service Manager

Wirral

Up to £38,862 per annum 25 Days Holiday Bank Holidays Pension

Full-time, Permanent

Job Description

We are looking for an experienced Service Manager to lead the delivery of an Individual Placement and Support (IPS) programme across The Wirral.

This is an opportunity for a proven employability, welfare-to-work or health employability services leader who can develop high-performing Employment Specialists, work closely with commissioners and health partners, and deliver excellent outcomes for people facing complex barriers to employment.

The role involves

• Leading and developing a team of Employment Specialists to deliver outstanding employment outcomes.
• Managing performance against contractual targets, KPIs, service standards and IPS Fidelity requirements.
• Supporting individuals with health conditions, disabilities and other complex barriers to move into sustainable employment.
• Building strong relationships with commissioners, NHS teams, referral partners and local stakeholders.
• Driving a high-performance culture through coaching, quality reviews and performance management.
• Monitoring service quality, customer experience and continuous improvement activity.
• Managing operational delivery, financial performance and contractual compliance.
• Providing performance reports and service updates to senior stakeholders.

You'll need

• Experience managing Employment Advisors, Employment Specialists, Job Coaches or similar employability teams.
• A track record of achieving performance targets within IPS, Supported Employment, Welfare to Work, Employability, Skills or Health programmes.
• Experience working with commissioners, funding bodies, NHS partners or other key stakeholders.
• Strong knowledge of supporting individuals with health conditions, disabilities or multiple barriers into employment.
• Proven ability to drive KPI performance, staff engagement and customer outcomes.
• Experience managing quality, compliance and contractual requirements.
• Excellent leadership, coaching and stakeholder management skills.
• A proactive, resilient and commercially aware approach to service delivery.

Due to the nature of this role, you will be a vehicle driver with access to your own vehicle. You will be required to complete an online Disclosure and Barring Service (DBS) check and you will have access to your own vehicle as you will travel across the region.

Aspire Recruitment is committed to equality, diversity, inclusion and belonging. We welcome applications from all backgrounds and particularly encourage applications from underrepresented groups, as we believe a diverse workforce strengthens the services we deliver. Applications are welcomed from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, caring responsibilities or socioeconomic background.

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