Employability Administrator

80 Reed in Partnership Ltd; London Borough of Croydon; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Leadership training

Development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking an Employability Administrator in a 9‑month fixed term contract ending in July 2027. The role supports Employment Advisers and Trainers, handling referrals, data entry, and appointment scheduling.

Applicants should have strong customer-service skills, high accuracy in data tasks, and proficiency in Excel and Word. The position offers pro‑rata annual leave, pension benefits, and professional development opportunities.

Qualifications

• Minimum one year customer service experience in person and by phone.
• Experience with high-volume data entry in complex databases.
• Ability to work under pressure and multi-task to tight timescales.
• High attention to detail and accuracy.
• Excellent decision-making skills.
• Advanced knowledge of Excel and Microsoft Word.
• Minimum of 2 A-Levels or Level 3 Diploma.
• GCSE English Language Grade B or Level 2 literacy at interview.

Responsibilities

• Receiving and processing incoming participant referrals from Job Centre Plus; producing and monitoring reports.
• First point of contact for participant queries in person and by telephone; issuing vouchers and petty cash.
• Collaborating with Advisers and Trainers to schedule appointments and rectify paperwork.

Skills

Customer service

Data entry

Multi-tasking

Attention to detail

Decision making

Excel

Microsoft Word

Education

A-Levels or Level 3 Diploma

GCSE English (Grade B)

Tools

Excel

Microsoft Word

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family‑owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £29,000 to £32,500

Job Description

Do you pride yourself in having strong customer service skills? Are you a highly organised individual, with the ability to work in a fast‑paced environment? Then consider the role of Employability Administrator at Reed in Partnership! This is a 9‑month Fixed Term Contract ending in July 2027. Please note, internal applications for this role close on 30/10/2026.

Who we are

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one‑to‑one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long‑term unemployed who are referred by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re‑enter the workforce.

What is the role about

The Administrator supports a team of Employment Advisers and Trainers in the day‑to‑day delivery of the Restart Scheme to participants referred to us by their local Job Centre Plus. This role will involve delivering excellent customer service by telephone and to those attending our offices, accurately inputting and managing customer data using several databases, and scheduling and supporting training sessions delivered on site. The Administrator helps to ensure our participants receive timely, well‑coordinated support when accessing the Restart Scheme, so being able to thrive in a fast‑paced, customer‑focused environment is key for success in this role.

Just some of your day‑to‑day responsibilities will include

• Taking Ownership – Receiving and processing incoming participant referrals from Job Centre Plus. Producing and monitoring reports when required e.g. Course attendance register for trainers.
• Being Fair, Open, and Honest – Being the first point of contact for participant queries about the Restart Scheme, both in person and by telephone, providing them with a professional and timely response. Issuing vouchers and petty cash to participants in line with strict procedures.
• Working Together – Collaborating with Advisers and Trainers to schedule participant appointments and courses and rectify any paperwork inconsistencies.

What’s in it for you

A generous base salary (pro‑rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro‑rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi‑annual pay reviews
• Plus, much more that can be found on our website

The Administrator role offers you the opportunity to carry out meaningful work that fosters teamwork while following clear processes. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with

• At least one year’s previous demonstrable experience in providing a high‑quality customer service both face to face and by telephone, in a target driven environment (e.g. Contact centre or retail).
• At least one year's previous demonstrable experience of high‑volume input into complex databases where accuracy is essential.
• Ability to work under pressure to short timescales and multi‑task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
• A very high level of attention to detail with a desire to ensure accuracy at all times.
• Excellent decision‑making skills.
• Advanced knowledge of Excel and Microsoft Word.
• A minimum of 2 A‑Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Desirable Criteria

• Knowledge of the Government's Skills or employability agenda ideally gained through work within the sector.
• Understanding or experience of training or learning administration.
• Fluency in more than one language.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full‑Time, we may be able to consider applicants who are looking to work on a Part‑Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. We have an on‑going strategic priority to make this a great place to work. We are a family‑owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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