Empathetic Benefits Advisor for Cancer Support

Maggie'S; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Centre experience

Orientation week

Holiday entitlement

Sick leave

Supportive environment

Learning & development

Free beverages

Pension & financial advice

NHS pension option

Travel loans

Eye care support

Maternity pay

Buddy system

Stress management

Job summary

Maggie’s is seeking a Benefits Advisor to help people access available benefits and other financial support within our UK centres. You will handle drop-ins and booked appointments, liaise with statutory and voluntary bodies, and build lasting relationships to enable access to Maggie’s cancer support programme.

Interviews will take place on 20 November. The role involves travel, some evenings and unsociable hours, and contributing to audits and centre performance while supporting visitors with

Qualifications

• Degree in a relevant field or equivalent experience.
• At least 2 years’ experience in providing welfare benefits and money advice.
• Ability to think about and understand health-related concerns within the wider life context.
• Warm, empathetic manner with excellent communication and listening skills.
• Able to write clear and concise reports.

Responsibilities

• Provide comprehensive advice on benefits using a variety of mechanisms.
• Assist in the completion of benefits claims, maximizing an individual’s income.
• Promote and develop benefits advice as part of Maggie’s programme including teaching and training.
• Record and maintain up-to-date records and reporting of activity data.
• Maintain up-to-date knowledge of external agencies, signposting where appropriate.
• Record data in relation to own work and contribute to audits and reviews.
• Follow up claims for disability benefits and any further benefits triggered by an award.
• Negotiate with statutory bodies, ensuring support through the process.
• Ensure visitors feel welcome and that concerns are heard; foster ongoing relationships with team.
• Contribute to raising awareness of Maggie’s Centres and access to Maggie’s programme.
• Support Centre Head in maintaining a welcoming environment.
• Participate in staff meetings, supervision, and training.
• Maintain statistical information and accurate case records.
• Admin and follow up to benefits advice and submission of claims.
• Occasional overnight stays and some travel; evening and unsociable hours may be required.

Skills

Welfare benefits

Money advice

Communication

Report writing

Empathy

Education

Degree or equivalent

Job description

Maggie’s is seeking a Benefits Advisor to help people access available benefits and other financial support within our UK centres. You will handle drop-ins and booked appointments, liaise with statutory and voluntary bodies, and build lasting relationships to enable access to Maggie’s cancer support programme.

Interviews will take place on 20 November. The role involves travel, some evenings and unsociable hours, and contributing to audits and centre performance while supporting visitors with