Benefits Advisor – Cancer Support Centre (West London)

Maggies; Greater London; On-site; GBP 37,000 - 44,000; Full time

Benefits offered by this job

Centre experience

Orientation and onboarding

Holiday entitlement

Sick leave

Supportive environment

Learning and development

Tea, coffee & fruit

Pension & financial advice

NHS pension option

Travel & cycle loans

Eye test expenses

Maternity pay

Buddy system

Mental health support

Job summary

Maggie’s Centre in West London is seeking a Benefits Advisor to help people access benefits and other financial support. The role involves drop‑in and booked appointments, liaising with statutory bodies, and building lasting relationships within Maggie’s programme.

You will manage records, support claims, train others, and contribute to audits. Evening and occasional overnight hours, travel, and a welcoming atmosphere are part of the role.

Qualifications

• Degree educated in a relevant field or equivalent experience.
• At least 2 year’s experience in providing welfare benefits and money advice.
• Ability to understand health-related concerns within the wider life context.
• Warm, empathetic communication and listening skills.
• Able to write clear and concise reports.

Responsibilities

• Provide comprehensive advice on benefits using various mechanisms.
• Assist in completing benefits claims, maximising income.
• Promote and develop benefits advice as part of Maggie’s programme including teaching/training.
• Record and report activity data in line with Maggie’s policies.
• Maintain up-to-date knowledge of external agencies and signpost appropriately.
• Record data in relation to own work for audits and centre reviews.
• Follow up claims for disability benefits and other awards.
• Support statutory bodies to ensure customers are supported.
• Create a welcoming atmosphere and foster ongoing relationships within the team.
• Contribute to awareness and access to Maggie’s Centres.
• Assist Centre Head with centre administration as required.
• Occasional overnight stays and some travel; evenings and unsociable hours.

Skills

Degree-level education or equivalent

Welfare benefits advice

Health context understanding

Empathetic communication

Report writing

Education

Degree or equivalent experience

Job description

Maggie’s Centre in West London is seeking a Benefits Advisor to help people access benefits and other financial support. The role involves drop‑in and booked appointments, liaising with statutory bodies, and building lasting relationships within Maggie’s programme.

You will manage records, support claims, train others, and contribute to audits. Evening and occasional overnight hours, travel, and a welcoming atmosphere are part of the role.