Emerging Fraud & Abuse Strategy Lead

Deliveroo; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Deliveroo is seeking a Strategy & Operations Manager for Emerging Fraud & Abuse in London. The role is hybrid with 3 days per week in the London office and reports to the Fraud & Strategy team.

You will lead discovery, investigation, and mitigation of evolving abuse vectors, shaping product strategy and controls to stay ahead of fraudsters. You will collaborate with Product, Engineering, Data Science, Operations, Legal and Policy to design scalable solutions that protect customers

Qualifications

• Experience investigating complex fraud, abuse, or operational risk problems.
• Strong analytical skills with SQL and the ability to work with large datasets.
• Structured approach to solving ambiguous problems with limited information.
• Experience influencing Product, Engineering, and Data Science teams without direct authority.
• Ability to translate technical findings into clear business recommendations.
• Strong commercial judgement and balancing customer experience with risk mitigation.
• Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety.

Responsibilities

• Identify emerging abuse and proactively spot new fraud patterns across platforms.
• Lead investigations to understand how abuse occurs and strengthen controls.
• Define the roadmap for emerging fraud prevention across the business.
• Partner with Product, Engineering, and Data Science to scale prevention mechanisms.
• Establish metrics to measure risk and mitigation effectiveness.
• Coordinate fraud prevention across Fraud, Product, Engineering, Trust & Safety, Legal and Finance.

Skills

Fraud investigation

SQL

Data analysis

Cross-functional collaboration

Strategic thinking

Job description

Deliveroo is seeking a Strategy & Operations Manager for Emerging Fraud & Abuse in London. The role is hybrid with 3 days per week in the London office and reports to the Fraud & Strategy team.

You will lead discovery, investigation, and mitigation of evolving abuse vectors, shaping product strategy and controls to stay ahead of fraudsters. You will collaborate with Product, Engineering, Data Science, Operations, Legal and Policy to design scalable solutions that protect customers