Emergency Zone Receptionist

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 24,000; Full time

Job summary

North Bristol NHS Trust is seeking a compassionate Receptionist for the Emergency Zone. You will greet patients and carers, support clinical teams, and ensure interactions are delivered with empathy and professionalism.

Roles rotate across the Main ED Reception, Ambulance Receiving Centre, Acute Medical Unit and Minor Injury Unit, handling registrations, records, and queries with accuracy. Strong communication skills are essential, both face-to-face and over the phone.

Qualifications

• Experience in NHS reception or medical environment preferred.
• Excellent communication and listening skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Accurately registering patients and maintaining electronic records.
• Handle telephone enquiries in a courteous and timely manner.
• Receive and admit patients using relevant systems and maintain data security.
• Support clinical teams and provide information to patients with empathy and professionalism.
• Assist with onboarding and training of new staff and cover during staff absences.

Skills

Patient registration

Electronic records

Telephone enquiries

Empathy

Communication with staff

Data Protection

Major Incident response

Job description

Are you someone who thrives on helping others, stays calm under pressure, and knows the power of a warm welcome? We're looking for a compassionate, confident, and proactive individual to be the first point of contact in our fast-paced Emergency Zone. As a Receptionist in the Emergency Zone (EZ), you’ll be at the heart of the action--greeting patients and carers on arrival, supporting clinical teams behind the scenes, and ensuring every interaction is delivered with empathy and professionalism. Your communication skills will shine as you engage with patients and medical staff both face-to-face and over the phone. You’ll rotate across our key areas, including the Main ED Reception, Ambulance Receiving Centre, Acute Medical Unit and Minor Injury Unit, managing registration, maintaining digital records, and resolving queries with care and accuracy. Flexibility is key - we’re a busy unit handling referrals from across the Trust and GPs, and you’ll help ensure smooth coverage when colleagues are on leave. What we offer: A close-knit, supportive team that prides itself on excellence, a vital, people-focused role with real impact, a fast-moving environment where no two days are the same If you’re ready to bring your positivity, reliability and people skills to a team that values high standards and compassionate service, we’d love to hear from you.,

• Accurately registering patients, maintaining electronic records, and scanning documentation post-discharge
• Managing medical records, ensuring all documents are correctly filed and stored appropriately
• Receiving and admitting patients using relevant computer systems efficiently and accurately
• Performing a range of routine administrative tasks, including managing telephone enquiries in a courteous and timely manner, and disseminating information as required
• Providing sensitive support to distressed or bereaved relatives, demonstrating empathy and professionalism
• Responding promptly to shifting priorities and unexpected situations, while managing workload and resolving issues within defined limits
• Handling police enquiries in accordance with Trust policies and Data Protection, ensuring strict confidentiality
• Collaborating with colleagues across various departments to ensure coordinated care and communication
• Offering ad hoc information and support to staff members and responding to requests from medical professionals
• Supporting the onboarding and training of new staff, helping to ensure competence and confidence in the role
• Being fully trained and prepared to respond in the event of a Major Incident
• Offering flexible cover to ensure full reception desk coverage during staff absence
• Ensuring all mandatory training is completed and kept up to date
• Participating in departmental meetings, complying with Trust communications and staying engaged with team and management updates
  North Bristol NHS Trust is one of the largest healthcare providers in the South West, employing over 12,000 staff and delivering outstanding care to the communities of Bristol, South Gloucestershire, and North Somerset. Based in our award-winning Southmead Hospital, we serve as the regional Major Trauma Centre and are internationally recognised for excellence across a wide range of specialist services.

Our vision is to empower every team member to be the best they can be--because when our people thrive, so does the care we provide. We are committed to delivering exceptional healthcare that is personally delivered, treating every individual with dignity and respect, and striving for the best possible clinical outcomes and patient experience.