Emergency Dispatch Controller (24/7)

Sussex Police; Guildford; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Career development

Inclusive benefits

Job summary

Surrey Police is seeking a Force Command Centre Dispatcher in Guildford to manage deployment of officers and staff across Surrey. You will review incidents, assess risk, prioritise deployments and coordinate with emergency services to ensure an effective response.

This frontline, fast-paced role requires poor‑time multitasking, strong communication and resilience. Training is provided and shift patterns include days, nights, weekends and bank holidays.

Qualifications

• You don’t need prior control room experience; training will be provided.
• Strong judgement and common sense are essential.
• Excellent communication and attention to detail are required.
• Emotional resilience to handle distressing incidents.

Responsibilities

• Review incidents requiring deployment and risk‑assess quickly and confidently.
• Prioritise demand and deploy resources based on risk of harm.
• Pass clear, pertinent information to attending officers and staff.
• Coordinate with partner agencies and other emergency services for appropriate response.
• Keep victims and call‑ers updated with reassurance, advice and expectations.

Skills

Judgement

Communication

Emotional resilience

Independence

Job description

Surrey Police is seeking a Force Command Centre Dispatcher in Guildford to manage deployment of officers and staff across Surrey. You will review incidents, assess risk, prioritise deployments and coordinate with emergency services to ensure an effective response.

This frontline, fast-paced role requires poor‑time multitasking, strong communication and resilience. Training is provided and shift patterns include days, nights, weekends and bank holidays.