Emergency Call Taker - Full-time - Otterbourne

London Ambulance; Winchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS benefits

Free parking

27-33 days leave

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker to work full-time from Otterbourne, Hampshire. The role is on-site with no remote option and includes an NHS benefits package. Closing date is 15 November 2026, with training commencing from February 2027.

Starting pay is £13.17 per hour with uplift in NHS pay bands. You will answer 999 calls, guide callers, and coordinate emergency responses.

Qualifications

• 2 GCSEs at Grade 4 or above including English, or equivalent demonstrable experience.
• Experience in a customer-focused environment.
• Experience using a computerised system and in a call centre.
• Ability to work rotating shifts and meet the required standards.

Responsibilities

• Answer 999 calls with calm, clear questioning and reassurance.
• Provide information and coordinate emergency responses.
• Complete training programme and attend shifts as required.
• Maintain accurate data entry and records.

Skills

Compassion

Confidence

Clear communication

Resilience

Genuine desire to help others

Education

GCSEs including English

Tools

Call centre software

Computerised systems

Job description

Go back South Central Ambulance Service NHS Foundation Trust

Emergency Call Taker - Full-time - Otterbourne

The closing date is 15 November 2026

Emergency Call Taker - Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.Someone suddenly collapses and stops breathing.There's been a serious road traffic collision.A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

Main duties of the job

This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from February 2027 onwards

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

You don't need medical experience -- just:

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr):Saturdays & weekday nights
• +69% uplift (up to £22.26/hr):Sundays & bank holidays

And of course -- the full package ofNHS benefits, including:

• 27-33 days annual leave (pro rata)
• Free parking
• Employee Assistance Programme

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Qualifications & Training

• Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

• Experience of working in a customer focused environment
• Experience of using a computerised system
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care
• Attention to detail and accurate data entry skills
• Ability to use communication and computerised systems.
• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£25,760 to £27,476 a yearpro rata per annum