Emergency Call Handler - Full Time

Appello Careline Limited.; Norwich; Hybrid; GBP 23,000; Full time

Job summary

Join a leading care service as an Emergency Call Handler, where your empathy and communication skills will make a difference in the lives of vulnerable clients. This full-time role offers a hybrid working model, competitive salary, and numerous employee perks, including generous holiday allowances and a pension scheme.

Benefits

217 hours holiday, increasing to 231 with length of service

Discounts on groceries, shopping, holidays, and more

24/7 employee assistance program

Family and friends’ discounts on services

Pension scheme with up to 3% employer contribution

Cycle to work scheme

Smart Tech scheme

Free on-site parking

Qualifications

• Experience in a customer-facing role preferred.
• Genuine desire to help the community.
• Core values and training are key to success.

Responsibilities

• Arrange help for vulnerable clients when they need it most.
• Answer calls providing reassurance and managing emergencies.
• Contact emergency services when necessary.

Skills

Empathy

Customer Service

Communication

Education

Good general education

Job description

EMERGENCY CALL HANDLER - FULL TIME

Hours: 35 hours per week

Shift pattern: You will work 5 days out of 7, between Monday and Sunday. Your shifts will be scheduled between 05:30 - 23:00. You are guaranteed 1 weekend off in 4, with your rota provided 4 weeks in advance.

Salary: £22,404.20 per annum - £12.31 per hour, with opportunities to earn PRP

Location: Hybrid - Norwich

Start Date: 2nd June 2025 or 30th June 2025

Requirement: You need to be able to commit to 4 weeks of full-time training, Monday to Friday, 09:30 - 17:00.

Internet Speed Requirement: 5 Mbps upload and 15 Mbps download

Appello Perks

• 217 hours holiday, increasing to 231 with length of service, including bank holidays worked
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• 24/7 employee assistance program via an accessible app
• Family and friends’ discounts on services and products
• Pension scheme with up to 3% employer contribution
• Cycle to work scheme
• Smart Tech scheme
• Free on-site parking

About You

You should have a genuine desire to help the community, be empathetic, and attentive to customer needs. Experience in a customer-facing role and a good general education are preferred but not essential; core values and training are key to success.

The Role

The core of the Emergency Call Handler role is to arrange help for vulnerable clients when they need it most.

Your hello

can save the day

or save a life

That's the power of hello

At Careline365, every call you answer makes a difference.

With a calm and empathetic manner, you'll answer calls ranging from providing reassurance, managing accidental or test calls, to contacting emergency services.

Ready to Apply

If interested, please upload your CV and answer a few questions about yourself.

Other Information

This is an exciting time at Careline365, part of the Appello group. We are expanding, offering excellent career opportunities. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinions, race, sex, marital status, age, or disability.

If you need assistance to participate in the recruitment process, such as due to disability, please contact the Careers Team at 01425 626337.