Emergency Breakdown & Recovery Controller

Hough Green Garage Ltd; Widnes; On-site; GBP 15,911 - 22,661; Full time

Job summary

Hough Green Garage is seeking a Breakdown & Recovery Co-ordinator to join its 24-hour Widnes Control Centre. You will manage inbound and outbound calls, deploy recovery operators, and coordinate resources to complete jobs efficiently and professionally.

This role demands calm decision-making under pressure, strong communication, and meticulous documentation. You will interact with the public, emergency services, and road-side teams, with police vetting required and shifts of 12 hours (days and

Qualifications

• Experience in breakdown and recovery coordination preferred.
• Ability to handle high-volume calls and coordinate responders.
• Understanding of GDPR/privacy and data handling expectations.
• Calm, professional decision-making under time pressure.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Communication skills

Working under pressure

Problem-solving

Organisational skills

Teamwork

Customer service

Attention to detail

Health and safety

Job description

Hough Green Garage is seeking a Breakdown & Recovery Co-ordinator to join its 24-hour Widnes Control Centre. You will manage inbound and outbound calls, deploy recovery operators, and coordinate resources to complete jobs efficiently and professionally.

This role demands calm decision-making under pressure, strong communication, and meticulous documentation. You will interact with the public, emergency services, and road-side teams, with police vetting required and shifts of 12 hours (days and