Emergency Bed Service Coordinator

Cambridge University Hospitals; Cambridge; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site facilities and staff services

Transport and parking subsidies

Flexible working options

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Emergency Bed Service Coordinator for the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) in the East of England. You will coordinate emergency referrals, bed availability and cot location across the region, acting as the first point of contact for all referrals.

The role involves 24/7 operations, including day and night shifts, with administrative support across the service.

Qualifications

• Experience in customer service or front-of-house roles.
• Strong communication skills for telephone and email.
• Ability to multi-task and work under pressure.
• Basic IT skills and proficiency with Microsoft Office.
• Understanding of patient confidentiality and NHS context.

Responsibilities

• Coordinate emergency referrals and bed/cot locating.
• Be first point of contact for referrals.
• Provide 24/7 admin support and cover shifts.
• Support transfers of babies to NICUs and PICUs regionally.
• Work in a 24/7 emergency transfer service; shift work and lone-working possible.

Skills

Customer service experience

Communication skills

Multi-tasking

Teamwork

IT skills

Education

General education

GCSE/GCE equivalence

NVQ 2/3 in Customer Service or Business Admin

Tools

EPIC system

Microsoft Office

Job description

Main area Division E - PaNDR Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (37.5 per week (13 x 12 hour shifts in each 4 week period). Shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts. Full Time or Part Time / Flexible working hours may be considered.) Job ref 180-E-CVA1182-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division E Town Cambridge Salary £25,760 - £27,476 p.a. pro rata Salary period Yearly Closing 15/11/2026 23:59 Interview date 03/12/2026

Job overview

An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This regional service delivers neonatal and paediatric critical care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).

Main duties of the job

Working for an emergency, 24/7 neonatal and paediatric transfer service.

To co-ordinate collection, storage and reporting of information regarding regional cot availability.

To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.

To be the first point of contact for all referrals.

To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).

This role is not patient facing and may require some lone working.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th November 2026.

Interviews are due to be held on 3rd December 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Standard level of general education
• GCE, GSE, GCSE or equivalent education
• NVQ Level 2 or 3 in Customer Service or Business Administration

Experience

• Experience of working in a customer services of front of house environment
• Experience of dealing with the public in a professional environment
• Basic IT skills – ability to use Microsoft packages
• Experience of working in a team
• Experience of working in a busy contact centre / call handling position, helpdesk or reception
• Shift work – 24/7 service
• Experience of using EPIC or other electronic patient record

Knowledge

• Understanding of patient confidentiality issues
• Understanding of the need to prioritise urgent information
• Able to work on own initiative
• Ability to multi-task
• Experience of multi-disciplinary team working
• Knowledge of the NHS
• Knowledge of the Eastern region

Skills

• Good communication skills, including telephone, email and face-to-face
• Ability to deal with challenging conversations, often with stressed / anxious stakeholders
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales, whilst under pressure
• Good organisational skills
• Ability to show attention to detail
• Pleasant, calm and polite telephone manner
• Using initiative to progress work / referrals without direct guidance, often whilst lone working

Additional Requirements

• The ability to understand and behave at all time, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

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