EMEA Trading Platform Operations Lead

TP ICAP Group; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

London office

Job summary

TP ICAP Group in London is seeking a Head of Trading Venue Operations, EMEA to lead a multi-asset Level 1 support team across the EMEA region. The role focuses on delivering high-quality support for brokers, traders and clients, ensuring stable incident resolution and efficient service delivery.

You will drive improvements, manage stakeholders across desks and technology, and work with IT and Operations teams to adapt to new products and platforms in a fast-paced trading environment.

Qualifications

• Experience managing operational, support or service delivery teams within a financial services environment.
• Proven experience delivering service improvements and driving operational efficiencies.
• Experience leading change initiatives and embedding process improvements.

Responsibilities

• Lead the day-to-day operation of a multi-asset platform support team, ensuring a high-quality Level 1 support service is delivered to brokers, traders and clients.
• Ensure support requests and incidents are managed effectively and resolved within agreed service levels.
• Act as the primary escalation point for complex operational issues, supporting teams in driving resolution through to completion.
• Oversee support activities including trade management, order management, instrument setup, new issue onboarding, user access administration and connectivity support.

Skills

Leadership

Stakeholder management

Communication

Team development

Problem-solving

Education

Degree educated or equivalent industry experience

Tools

ServiceNow

Job description

TP ICAP Group in London is seeking a Head of Trading Venue Operations, EMEA to lead a multi-asset Level 1 support team across the EMEA region. The role focuses on delivering high-quality support for brokers, traders and clients, ensuring stable incident resolution and efficient service delivery.

You will drive improvements, manage stakeholders across desks and technology, and work with IT and Operations teams to adapt to new products and platforms in a fast-paced trading environment.