EMEA Sustainability Programs & Operations Lead

Responsible Us; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

JLL is seeking a Regional Sustainability Operations Manager (P2) in London to lead programme management across carbon, energy, water and waste programmes. You will liaise with IFM, D&C, engineering and client teams, delivering data-driven insights and governance for sustainable outcomes.

The role emphasizes collaboration over people management, with a focus on reporting, dashboards, and KPI delivery. Hybrid working in a dynamic real estate environment.

Qualifications

• University degree in engineering, environmental science, energy management or related discipline.
• 2–4 years’ experience in sustainability operations, energy management or carbon programme delivery.
• Programme/project management capability; able to manage multiple workstreams.
• Data literacy; comfortable interpreting performance data and benchmarking outputs.
• Experience working with FM/IFM teams.
• Strong stakeholder communication with senior client stakeholders.

Responsibilities

• Plan and prioritise activities to meet roadmap and schedule for carbon, energy, water and waste management programmes.
• Track POR delivery against milestones; maintain programme trackers, risk logs and action registers.
• Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered and managed as expected.
• Coordinate with regional IFM team for building-level activities contributing to client sustainability goals.
• Own day-to-day programme progress tracking; flag blockers and escalate when needed.
• Support full programme lifecycle: risks, assumptions, issues and dependencies.
• Coordinate ECM implementation across audited sites; support M&V coordination.
• Interpret performance metrics and support dashboard development and EUI benchmarking.
• Produce monthly/quarterly client-facing programme performance reports.

Skills

Programme management

Data literacy

Stakeholder communication

Self-starting

Education

University degree in engineering, environmental science, energy management

Tools

Power BI

ESG reporting tools

Job description

JLL is seeking a Regional Sustainability Operations Manager (P2) in London to lead programme management across carbon, energy, water and waste programmes. You will liaise with IFM, D&C, engineering and client teams, delivering data-driven insights and governance for sustainable outcomes.

The role emphasizes collaboration over people management, with a focus on reporting, dashboards, and KPI delivery. Hybrid working in a dynamic real estate environment.