EMEA Solutions Engineering Director — Strategic Impact

Decagon; Greater London; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Fertility and family building benefits

Wellness stipend

Office lunches

25 days statutory leave

Job summary

Decagon, a leading conversational AI platform, seeks a Director of Solutions Engineering to build and lead our pre-sales team. You will recruit, coach, and scale a high-performing group of Solutions Engineers while shaping engagement with large enterprises.

This role partners with Sales, Product, and Engineering to translate complex AI capabilities into customer value, design scalable processes, and present compelling technical representations to executives.

Qualifications

• 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
• 3+ years of experience managing or leading pre-sales/solutions engineering teams.
• Proven success working with large enterprise customers and navigating complex buying cycles.
• Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
• Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.
• A collaborative, organizational mindset with a track record of building scalable teams and processes.
• Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
• Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.

Responsibilities

• Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
• Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
• Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
• Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
• Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
• Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
• Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
• Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
• Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.

Skills

Enterprise pre-sales leadership

Solutions engineering

Executive engagement

AI deployments

API integrations

Production system architectures

Team building & coaching

Customer facing communication

Job description

Decagon, a leading conversational AI platform, seeks a Director of Solutions Engineering to build and lead our pre-sales team. You will recruit, coach, and scale a high-performing group of Solutions Engineers while shaping engagement with large enterprises.

This role partners with Sales, Product, and Engineering to translate complex AI capabilities into customer value, design scalable processes, and present compelling technical representations to executives.