EMEA Renewals Lead: Drive Growth & Retention

Mixpanel, Inc.; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Medical, Vision, andDex

Vacation policy & Holidays

Parental Leave

Pre-Tax Benefits including 401(K)

Job summary

Mixpanel is seeking a Renewal Manager for EMEA to own the renewal process for a high-volume book of business, working with Customer Value Managers, Sales and Finance to protect recurring revenue and drive retention.

You will analyze data with Salesforce, dashboards and AI tools, negotiate standard renewals, escalate complex deals, and collaborate across teams to ensure a seamless renewal experience and accurate forecasts.

Qualifications

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
• Ability to track many renewals at once and balance competing priorities without letting details slip.
• Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data and build forecasts.

Responsibilities

• Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts.
• Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate.
• Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals.
• Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers.
• Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support.
• Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team.
• Communicate Mixpanel's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed.
• Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals.
• Share what you're learning about customer objections and renewal patterns to help the team refine its approach.

Skills

Renewals experience

Customer success

Account management

Sales

Tools

Salesforce

Spreadsheets

Dashboards

Health scores

Claude

Job description

Mixpanel is seeking a Renewal Manager for EMEA to own the renewal process for a high-volume book of business, working with Customer Value Managers, Sales and Finance to protect recurring revenue and drive retention.

You will analyze data with Salesforce, dashboards and AI tools, negotiate standard renewals, escalate complex deals, and collaborate across teams to ensure a seamless renewal experience and accurate forecasts.