EMEA Recruiter

Serval; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Serval is building an AI-native automation platform and will hire the first EMEA Talent Partner to own recruiting across technical and go-to-market roles. You'll run searches, shape the function, and partner with the Head of Talent and hiring managers as Serval expands into EMEA.

This role requires experience recruiting for enterprise SaaS, strong sourcing, and the ability to create scalable processes. You should be comfortable building from scratch and delivering a standout candidate experience

Qualifications

• 3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
• Experience recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring
• Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story
• Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements
• Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly
• High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment
• Based in or willing to work from our San Francisco HQ, 5 days/week.

Responsibilities

• Design and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles
• Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape
• Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is
• Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit
• Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners
• Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience
• Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality
• Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage

Skills

Recruiting

Enterprise SaaS

Data-driven

Communication

Adaptability

Delivery experience

Job description

Who We Are

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

Role Overview

As Serval's first EMEA Talent Partner, you'll build and own recruiting for an entire region, starting from scratch. You'll be the founding recruiter on the ground as Serval expands into EMEA, running searches across both technical and go-to-market roles rather than specializing in one lane. Think full-stack recruiting: an engineer in the morning, an enterprise AE in the afternoon.

You'll partner closely with the Head of Talent and EMEA hiring managers to define what good looks like in a market where Serval has no established presence yet, drive outbound sourcing into two very different candidate pools, and create a candidate experience that punches above what a company our size should be able to deliver. This role is ideal for someone who's recruited both engineering and sales talent in fast-paced SaaS environments and wants the ownership that comes with being employee one for a region.

What You’ll Do

• Design and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles

• Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape

• Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is

• Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit

• Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners

• Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience

• Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality

• Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage

What You’ll Need

• 3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company

• Demonstrated success recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring

• Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story

• Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements

• Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly

• High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment

• Based in or willing to work from our San Francisco HQ, 5 days/week.

Nice to Have

• Experience as an early recruiter at a Series A–B startup.

• Familiarity with PS or consulting compensation structures and the competitive landscape

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.