EMEA Product Implementation & Production Analyst

Blackhawk Network; Hemel Hempstead; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Pension scheme

Employee assistance program

Birthday time off

Job summary

Blackhawk Network, a leader in branded payments, seeks a hands-on Production & Implementation professional to manage end-to-end production of Original Content across EMEA. You will coordinate launches, artwork, data, and supplier inputs, ensuring compliant, timely delivery of both physical and digital products.

You will partner with Product and Supply Chain teams, oversee tracking of milestones, and drive continuous improvements in quality, cost control, and supplier performance across markets

Qualifications

• Experience in production management, manufacturing, print production, operations, product implementation, or programme / project management is essential.
• Understanding of physical product production, including artwork, materials, specifications, production data, quality control, supplier inputs, delivery timelines and launch readiness, would be desirable.
• Experience coordinating printers, manufacturers, fulfilment partners or production suppliers, with the ability to manage operational relationships, supplier performance, risks and escalations, would be desirable.
• Strong planning and coordination skills with the ability to manage multiple stakeholders, dependencies and time-sensitive production requests.

Responsibilities

• Own the end-to-end production management of physical Original Content products, including new launches, reprints, artwork refreshes and product changes across assigned EMEA markets.
• Work closely with Product teams to understand product inputs, launch plans, roadmap requirements and commercial priorities, then translate these into practical production plans, specifications, artwork requirements, data needs, supplier inputs, milestones and launch activities.
• Manage short-notice requests, late changes and shifting priorities by assessing production impact, clarifying operational trade-offs, coordinating decisions and keeping stakeholders aligned on revised timelines and risks.
• Plan and coordinate manufacturing and print production activity, covering artwork proofing, production data, testing, quality control, delivery timelines and launch readiness.
• Manage day-to-day activity with printers, manufacturers, fulfilment partners, suppliers and processors, ensuring production issues, risks, delays and decisions are tracked, resolved and escalated where required.
• Coordinate supporting digital product activity where required, ensuring set-up, testing, activation, redemption and processor requirements are aligned with the wider product delivery plan.
• Manage operational controls for product set-up and change activity, including data accuracy, BIN management, sign-off points, compliance checks and internal business procedures.
• Support e-money regulated product delivery by ensuring relevant operational processes, compliance requirements and controls are built into production and implementation plans.
• Maintain accurate production, project and milestone tracking to support reporting, visibility, forecasting, stock readiness and supply continuity for physical Original Content products.
• Review supplier and production performance, proactively identifying opportunities to improve quality, standardisation, ways of working, cost control and overall operational effectiveness.
• Explore new production approaches, materials, supplier capabilities and sustainability improvements that could enhance product quality, reduce complexity or support future Original Content innovation.
• Provide cover, support and knowledge sharing across the wider team, helping reduce single points of failure and improve resilience.

Skills

Production management

Print production

Project management

Planning

Stakeholder management

Analytical thinking

Interpersonal communication

Microsoft Office

Dutch language

German language

Job description

Blackhawk Network, a leader in branded payments, seeks a hands-on Production & Implementation professional to manage end-to-end production of Original Content across EMEA. You will coordinate launches, artwork, data, and supplier inputs, ensuring compliant, timely delivery of both physical and digital products.

You will partner with Product and Supply Chain teams, oversee tracking of milestones, and drive continuous improvements in quality, cost control, and supplier performance across markets