EMEA People Operations Lead

Metrea; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Private Medical Insurance

Subsidised gym membership / plans

Electric Car scheme

Cycle to work scheme

Salary sacrificed pension scheme

Free lunch on office days

Enhanced Parental Leave

30 days annual PTO plus bank holidays

Bonus Scheme

Personal development opportunities

Job summary

Metrea is seeking a Teammate Support Lead to own and build HR operations across EMEA, with UK and Europe coverage. You’ll design processes, set standards, and act as the senior escalation point for complex multi-country matters.

Based in London with a hybrid work pattern (3 days in the office), you will lead a small team, ensure compliance, data governance, and strong partner collaboration with Total Rewards, Legal and People Partners as we scale internationally.

Qualifications

• Significant experience in an HR operations, HR shared services, or people administration role, ideally in a multinational or regulated environment
• Time in a senior or lead role where you owned the processes and outcomes not just delivered them
• Hands on, multi country EMEA experience, knowledge of employment processes and compliance requirements across UK / EMEA jurisdictions. Sweden, Poland or Greece is highly desirable
• High attention to detail and comfort managing sensitive, confidential information
• Excellent organisational skills with the ability to manage a high volume of queries and competing priorities
• Strong HRIS and data skills: you’ve owned data governance, run audits and used data to find and fix problems
• A proactive, service-oriented mindset with strong communication skills. You don’t wait for direction and you’re comfortable building structure where there isn’t any yet
• Comfort working in a fast-paced, evolving environment where processes are still being built

Responsibilities

• Own end-to-end teammate lifecycle administration across EMEA.
• Lead, coach and develop the team, setting priorities, standards and clear ownership.
• Design the EMEA teammate support operating model in conjunction with AMR and APAC: service standards, response times, escalation routes and who does what between Teammate Support, People Partners, Total Rewards, Legal and Security.
• Build the playbooks, checklists and country guides that let processes run consistently as we scale and keep them current as local law changes.
• Lead the Teammate Support set-up for new countries and entities, from local employment requirements to onboarding, coordinating with Total Rewards, Legal and People Partners.
• Own the EMEA compliance calendar: right-to-work, background checks, security clearance coordination, statutory filings and local reporting obligations.
• Own people data quality and governance in our HR systems. Set the standards, run audits and make sure we are audit-ready at all times.
• Spot compliance and process risk early and bring a recommended fixes, not just the problem.
• Work hand in hand with People Partners. Handle complex, sensitive and multi-country operational matters with judgement and discretion and bring People Partners in early on anything with employee relations or business impact.
• Be the main operational link to our Total Rewards team. Make sure lifecycle changes reach them accurately and on time, and resolve teammate pay and benefits queries together agreeing clear handoffs.
• Guide and develop others who support HR operations, and help shape how the team grows.
• Track and report on service metrics (query volumes, resolution times, data accuracy, process completion) and use them to drive improvement.
• Lead process and systems improvement projects, including automation and self-service, from proposal to delivery.
• Develop clear communication cadences and ensure employees receive timely updates on processes, policies, and changes.

Skills

HR operations

People administration

Multi-country EMEA

Compliance awareness

Data governance

Attention to detail

Communication

Tools

HRIS

Data tools

Job description

Metrea is seeking a Teammate Support Lead to own and build HR operations across EMEA, with UK and Europe coverage. You’ll design processes, set standards, and act as the senior escalation point for complex multi-country matters.

Based in London with a hybrid work pattern (3 days in the office), you will lead a small team, ensure compliance, data governance, and strong partner collaboration with Total Rewards, Legal and People Partners as we scale internationally.