EMEA KYC Operations Lead — AI-Driven Transformation

JPMorgan Chase & Co.

City of Westminster

On-site

GBP 120,000 - 180,000

Full time

3 days ago

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Job summary

JPMorgan Chase & Co. in the United Kingdom seeks an Executive Director to lead the EMEA Wholesale KYC Client Office, directing large-scale KYC/AML operations, risk governance, and technology-enabled transformation.

You will partner with senior stakeholders to drive process improvements, enhance controls, and deliver a seamless client experience while maintaining audit readiness and regulatory compliance. This role emphasizes data-driven insights and responsible AI adoption.

Qualifications

Senior leadership experience in KYC, client onboarding, or financial crime compliance within a regulated organization.
Experience leading large operational teams with accountability for service delivery, risk management, and controls.
Ability to translate policy and regulatory requirements into practical operating procedures and measurable outcomes.

Responsibilities

Lead a large-scale KYC operation ensuring timely onboarding and periodic reviews with strong risk controls and client experience.
Own end-to-end workflow health, capacity planning, productivity, escalation governance and service delivery.
Partner with senior stakeholders, compliance, and control functions to align delivery with regulatory expectations.