EMEA Implementation Lead - SaaS Onboarding & Adoption

Pixaera; Manchester; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Stock options

25 days holiday

Fully equipped setup

Company offsites

Direct access to leadership

Job summary

Pixaera is hiring an Implementation Manager to bridge sales and customer success. You will own onboarding from contract to go-live, translating business goals into technical deployment and delivering immediate value for multiple clients.

Based in Manchester with hybrid work, you will lead project planning, integrate with IT and safety teams, train end-users, and partner with product to capture feedback that shapes the platform's evolution.

Qualifications

• Experience leading onboarding of complex SaaS solutions.
• Strong stakeholder management and executive communication skills.
• Ability to translate business objectives into technical deployment and adoption strategies.

Responsibilities

• Own the end-to-end onboarding of multiple clients from contract to go-live.
• Develop and execute rigorous implementation plans to accelerate Time-to-Value.
• Guide client IT, Safety and Learning stakeholders through integrations and deployments.
• Create tailored enablement materials, guides and training sessions.
• Build trusted relationships with client leads and manage ongoing success.
• Support pilots with Account Executives to demonstrate value to prospects.
• Provide first-line support during implementation to resolve issues quickly.
• Collaborate with Product and Content teams to translate client feedback into product improvements.

Skills

SaaS onboarding

Stakeholder management

Project governance

Technical integration

Tools

LMS integrations

AI & VR

Job description

Pixaera is hiring an Implementation Manager to bridge sales and customer success. You will own onboarding from contract to go-live, translating business goals into technical deployment and delivering immediate value for multiple clients.

Based in Manchester with hybrid work, you will lead project planning, integrate with IT and safety teams, train end-users, and partner with product to capture feedback that shapes the platform's evolution.