EMEA Human Resources Control Manger – Vice President

JPMorgan Chase & Co.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in London seeks a Control Manager aligned to EMEA, focusing on risk identification, control design and governance across HR processes.

You will partner with HR leaders and country heads to embed scalable controls, manage cross-product control programs, and lead end-to-end delivery from initiation to closure, supporting change initiatives and assurance activities. The role requires independent challenge, practical solutions, and a continuous improvement mindset.

Qualifications

• Experience in project management, operational risk, controls, or audit.
• Understanding of risk management frameworks and reporting practices.
• Ability to assess risk across regulatory, legal, operational, and reputational dimensions.
• Strong delivery discipline with structured plans, dependencies, and milestones.
• Excellent analytical and problem-solving skills; synthesize complex info into actionable guidance.
• Strong written and verbal communication; translate complex topics into clear actions for leaders.

Responsibilities

• Provide dual-hatted Control Management support for EMEA regional coverage and global cross-product control projects.
• Provide independent risk challenge through reviews, issue analysis, and root-cause identification.
• Partner with HR stakeholders as trusted advisor, embedding risk assessment into change initiatives and product transformation.
• Lead end-to-end delivery of cross-product control projects from initiation through implementation and closure.
• Support review readiness by ensuring documentation, evidence, and timely closure of action plans.
• Own responsibility for one or more EMEA countries, engaging with country leadership on risks and control priorities.
• Support regional risk and control governance forums with agenda setting, materials, facilitation, and follow-up actions.
• Coordinate with second line and independent assurance teams to align on risk themes and outcomes.
• Support internal and external review readiness with clear documentation and timely closure of actions.

Skills

Project management

Operational risk

Controls

Audit

Risk framework

Delivery discipline

Analytical skills

Communication

Job description

Control Management is an independent function within Human Resources that advises, counsels, and challenges the business on risk mitigation strategies, and evaluates the effectiveness of processes, risks, and controls.As a Control Manager aligned to EMEA and providing support globally, you will be focusedon four areas:Risk Identification & Assessment,Control Design & Evaluation,Issues & Control Deficiencies, andControl Governance & Reporting.You will bring independent challenge, practical solutions, and a continuous improvement mindset, partnering closely with Human Resources leaders and Country Heads to embed strong, scalable controls across key employee experiences and support safe, well-governed change.

Job Responsibilities

• Provide dual-hatted Control Management support for EMEA regional coverage and global, cross-product control projects.
• Provide independent risk challenge through targeted reviews, issue analysis, and root-cause identification.
• Partner with HR stakeholders as a trusted advisor, embedding a continuous and integrated risk assessment approach to support change initiatives and product transformation.
• Lead end-to-end delivery of assigned cross-product control projects/programs from initiation through implementation and closure.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
• Own responsibility for one or more EMEA countries, engaging regularly with country leadership on emerging risks, local developments, and control priorities.
• Support regional risk and control governance forums (agenda setting, materials, facilitation, and follow-up actions).
• Partner with second line and independent assurance teams (e.g., Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to align on key risk themes and outcomes.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans

Required qualifications, capabilities, and skills

• Relevant experience in project management, operational risk, controls, control management, audit, or a related risk discipline
• Understanding ofoperational risk managementframeworks and practices, including risk identification, control assessment, issue management, and reporting.
• Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
• Demonstrated strong delivery discipline by turning objectives into structured plans, managing dependencies and milestones, and driving initiatives to completion in a matrixed, multi-stakeholder environment.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information into practical guidance, clear actions, and concise updates for senior leaders.
• Strong written and verbal communication skills, including the ability to translate complex topics into clear actions

Preferred qualifications, capabilities, and skills:

• Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
• Operations, particularly payment / funds transfers experience
• Experience working within a global organization supporting geographically dispersed teams.
• Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)