EMEA Human Resources Control Manager - Vice President

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager aligned to EMEA, with oversight of risk identification, control design, issues and governance across human resources processes.

The role involves partnering with HR leaders and country heads to embed scalable controls during changes and transformations. You will lead end-to-end control projects, work with second-line and assurance teams, and help ensure evidence-based governance.

Qualifications

• Experience in project management and operational risk disciplines.
• Understanding of operational risk management frameworks and practices.
• Ability to assess risk across regulatory, legal, operational, and reputational dimensions.
• Strong delivery discipline, planning, and cross-stakeholder execution.
• Strong written and verbal communication, translating topics into actions.
• Experience engaging with senior leaders.

Responsibilities

• Provide dual-hatted Control Management support for EMEA regional coverage and global, cross-product control projects.
• Provide independent risk challenge through targeted reviews, issue analysis, and root-cause identification.
• Partner with HR stakeholders as a trusted advisor, embedding a continuous and integrated risk assessment approach to support change initiatives and product transformation.
• Lead end-to-end delivery of assigned cross-product control projects/programs from initiation through implementation and closure.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
• Own responsibility for one or more EMEA countries, engaging regularly with country leadership on emerging risks, local developments, and control priorities.
• Support regional risk and control governance forums (agenda setting, materials, facilitation, and follow-up actions).
• Partner with second line and independent assurance teams to align on key risk themes and outcomes.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans

Skills

Project management

Operational risk

Controls design

Issue management

Stakeholder management

Regulatory risk

Analytical thinking

Communication

Job description

Control Management is an independent function within Human Resources that advises, counsels, and challenges the business on risk mitigation strategies, and evaluates the effectiveness of processes, risks, and controls.As a Control Manager aligned to EMEA and providing support globally, you will be focusedon four areas:Risk Identification & Assessment,Control Design & Evaluation,Issues & Control Deficiencies, andControl Governance & Reporting.You will bring independent challenge, practical solutions, and a continuous improvement mindset, partnering closely with Human Resources leaders and Country Heads to embed strong, scalable controls across key employee experiences and support safe, well-governed change.

Job Responsibilities

• Provide dual-hatted Control Management support for EMEA regional coverage and global, cross-product control projects.
• Provide independent risk challenge through targeted reviews, issue analysis, and root-cause identification.
• Partner with HR stakeholders as a trusted advisor, embedding a continuous and integrated risk assessment approach to support change initiatives and product transformation.
• Lead end-to-end delivery of assigned cross-product control projects/programs from initiation through implementation and closure.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
• Own responsibility for one or more EMEA countries, engaging regularly with country leadership on emerging risks, local developments, and control priorities.
• Support regional risk and control governance forums (agenda setting, materials, facilitation, and follow-up actions).
• Partner with second line and independent assurance teams (e.g., Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to align on key risk themes and outcomes.
• Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans

Required qualifications, capabilities, and skills

• Relevant experience in project management, operational risk, controls, control management, audit, or a related risk discipline
• Understanding ofoperational risk managementframeworks and practices, including risk identification, control assessment, issue management, and reporting.
• Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
• Demonstrated strong delivery discipline by turning objectives into structured plans, managing dependencies and milestones, and driving initiatives to completion in a matrixed, multi-stakeholder environment.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information into practical guidance, clear actions, and concise updates for senior leaders.
• Strong written and verbal communication skills, including the ability to translate complex topics into clear actions

Preferred qualifications, capabilities, and skills:

• Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
• Operations, particularly payment / funds transfers experience
• Experience working within a global organization supporting geographically dispersed teams.
• Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)